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When using the import utility to import data from Issue Manager 3.x to 4.0 why does it not finish?

When using the import utility to import data from Issue Manager 3.x to 4.0 why does it not finish?

Problem:

When using the import utility to import data from Issue Manager 3.x to 4.0 why does it not finish?

Resolution:

ANSWER
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When upgrading your database from 3.x to 4.0 the data import can indeed last several hours depending on the amount of data being imported. There is however a known issue with importing databases that contain a large number of reports. This causes the import facility to timeout although no error is reported in the GUI. In order to determine if your import is timing out please open the stderrFrontendServer.log in notepad. This file can be found at:

C:\Documents and Settings\All Users\Application Data\Segue\SCC31\log

When you open this log search for the last entry and if it shows a similar entry to:

java.lang.OutOfMemoryError


Then you will require a patch which is available from Support.

Old KB# 23715

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