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Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

Problem:

Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

Resolution:

QUESTION
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Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

ANSWER
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When creating a new user, ensure that the time zone and nearest city are correctly set. If they are not, the test execution time will be out by Europe-Vienna time plus or minus your time zone e.g. a test set for 12.00 EDT will have an execution time of six hours earlier.

A second failure to execute or a late execution can happen when Test Manager is controlling a remote execution server and the execution server is set to a different time or time zone.

Test Manager will not produce an error for either of these two events; the test will either never execute or will execute at an unexpected time in the future.

Old KB# 24803

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