Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
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Web Services1.0 returns blank page after upgrade to 16.0

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Initially running 15.5 all was OK with both "http://www.yourFrontend.com/Services1.0/services" and "http://www.yourFrontend.com/AlmServices1.0/services" and integrations worked as expected.

Now, after upgrading to 16.0, Services1.0 returns a blank page (while AlmServices continues to operate as expected). The new Keywordservices endpoint is also returning 404.

Does anyone have any ideas here, or can someone point me towards docco that describes starting/stopping/configuring these services, as I haven't found any.

Thanks.

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Absent Member.
Absent Member.

Hi Phill,

Do you use IIS as web-server running Silk Central?

Can you please provide us the following files?

  • Zipped-File of the whole "Services1.0" folder
  • [SC_160_INSTALL_DIR]conf\frontendserver\conf\server.xml

In the meantime please try the following steps

  • Stop Silk Central front-end server
  • Delete the "Services1.0" sub-folder in "[SC_160_INSTALL_DIR]\wwwroot\"
  • Start Silk Central front-end server

This should unpack the Services1.0.war into "[SC_160_INSTALL_DIR]\wwwroot\Services1.0". Please try if you can access the Services.

Regards

Michael

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Absent Member.
Absent Member.

Hi,

Can you please check if the directory "\wwwroot\Services1.0" exists in the installation directory of your Silk Central 16.0 installation, e.g. "c:\Program files (x86)\Silk\Silk Central 16.0\wwwroot\Services1.0"?

Regards

Michael

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Hi Michael,

Yes, it exists, along with meta-inf and web-inf subdirs, and configuration file.

Thanks.

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Absent Member.
Absent Member.

Hi Phill,

Do you use IIS as web-server running Silk Central?

Can you please provide us the following files?

  • Zipped-File of the whole "Services1.0" folder
  • [SC_160_INSTALL_DIR]conf\frontendserver\conf\server.xml

In the meantime please try the following steps

  • Stop Silk Central front-end server
  • Delete the "Services1.0" sub-folder in "[SC_160_INSTALL_DIR]\wwwroot\"
  • Start Silk Central front-end server

This should unpack the Services1.0.war into "[SC_160_INSTALL_DIR]\wwwroot\Services1.0". Please try if you can access the Services.

Regards

Michael

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Hi Michael,

Your directions above remedied the problem.. I simply stopped relevant services, deleted the Services1.0 folder, and restarted.

Thanks !

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