Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE

Cannot print to a network printer when replaying a Citrix script on a Silk Performer agent?

Cannot print to a network printer when replaying a Citrix script on a Silk Performer agent?

Silk Performer"s Citrix support enables you to record a user accessing an application hosted on the Citrix MetaFrame Server before printing out to a locally mapped network printer. This is possible because the Citrix Server has a print feature which works as if the user is printing from an application running on the client computer as opposed to the Citrix Server.

When replaying the generated Citrix BDF script in Try-Script mode or in a loadtest using the Silk Performer controller as the replay engine no problems should occur. However executing the script from an agent machine can have the result that the print feature will not work (no document will be sent from the Silk Performer agent to the locally mapped network printer).

To ensure that documents will be printed by the Silk Performer agent please implement the following:

  1. On the Silk Performer agent machine login with the same NT user credentials being used on the Silk Performer controller machine. Add that user as an Administrative user on the agent machine.

  2. In Silk Performer go to "TOOLS | SYSTEM CONFIGURATION MANAGER" and connect to the Agent machine by pressing the "Connect To" button and entering the IP address or the hostname of the Agent.

  3. Once connected select the APPLICATIONS Tab and the version of Silk Performer currently used. In the AUTHENTICATION section enter the user credentials used by the Silk Performer controller as the authentication for the Silk Performer agent.

    If the Agent machine is on another domain then you will also need to add the domain; e.g. DOMAIN_NAME\user


Some content on Community Tips & Information pages is not officially supported by Micro Focus. Please refer to our Terms of Use for more detail.
Top Contributors
Version history
Revision #:
1 of 1
Last update:
‎2013-02-15 18:47
Updated by:
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.