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Issue uninstalling Truelog Explorer on 64-bit machine

Issue uninstalling Truelog Explorer on 64-bit machine

By default an install of SilkTest when include the “TrueLog Explorer”; therefore when you go into the “Add/Remove Programs” in the Control Panel you will see that TrueLog Explorer can be uninstalled separately from SilkTest. However if you have the TrueLog Explorer installed on a 64-bit machine, such as Windows 7, you may see the following error when trying to perform an uninstall:

This error occurs because the installer package cannot be executed using a 64-bit JVM. There are two ways to resolve this error:
1) Changing the JVM

To change the JVM for executing the uninstaller you have to edit the value of the 'lax.nl.current.vm' entry in the 'Silk TrueLog Explorer Installation.lax' file. This file is located in: “C:\Program Files\Silk\Shared Files\Silk TrueLog Explorer 2011\_Silk TrueLog Explorer 2011_installation”
You should change the path to a 32 bit java.exe rather than a 64-bit and then save the file before uninstalling the Truelog via “Control Panel” as normal.
2) Manually uninstalling.
• Close the “TrueLog Explorer” and delete the install folder:“C:\Program Files\Silk\Shared Files\Silk TrueLog Explorer 2011\”


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