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When installing Silk Test I get the error message "Severe Error: The directory structure to hold the license files could not be created", why?

When installing Silk Test I get the error message "Severe Error: The directory structure to hold the license files could not be created", why?

This error message may also be accompanied by the error message: “SEVERE ERROR: An error occurred while writing the license files …”

These errors occur because the local SILK_CONFIG_PATH environment variable has a duplicate value and needs to be set to the directory of Silk Meter.

To resolve this issue:

  1. Right-click on My Computer and select Properties
  2. Click on the Advanced tab
  3. Click on Environment Variables
  4. Select SILK_CONFIG_PATH from within the System variables window and click Edit
  5. Set the Variable Value to the Cfg directory within Silk Meter i.e. C:\Program Files\Borland\SilkMeter\Cfg
  6. Click OK 3 times until the System Properties Window in closed
  7. Go To START | PROGRAMS | BORLAND | SILK TEST 2008 | ADMINISTRATION TOOLS | SILK STANDALONE LICENSE INSTALLER and re-import the licence file
  8. Click ok and open Silk Test

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