Absent Member.. Disconnected Absent Member..
Absent Member..
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Which schedules take priority?

All,

 

I had a URL monitor that was running "all day, every day". The alert was going out on a predefined schedule that should have disabled the emails being sent (the email "group" has it's own predefined schedule).

 

Well, last night @ 10 PM the monitor was still running erroneously, which I've since fixed... but the email alert had the group email schedule set to not alert between 10PM and 6 am this morning, yet the group continuously received emails throughout the night.

 

So I take it the monitor schedule will override the email alert schedule if it is assigned to a group in email preferences?

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RRRA Absent Member.
Absent Member.

Re: Which schedules take priority?

Hi Disconnected,

 

Could you please provide me screenshot of the group alert and monitor alert because the problem could be that you need to schedule another alert in the group or in the monitor in order to disable the emails

 

Regards

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Established Member.. kenneth.gonzale
Established Member..

Re: Which schedules take priority?


@Disconnected wrote:

 

So I take it the monitor schedule will override the email alert schedule if it is assigned to a group in email preferences?


 

It should work the other way around. Check your alert schema, maybe another alert on higher level was sending the email

Kenneth Gonzalez
HP Support

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