Problem:

When starting up the 2009 StarTeam Web Server for the first time the Tomcat server fails to start up.

The error which can be seen at the top of the command prompt window or within the catalina log file (C:\Program Files\Borland\StarTeam 2009 Web Server\apache-tomcat-5.5.27\logs)

Resolution:

This is a known issue. During installation the "tomcat-users.xml" xml file which is copied to

C:\Program Files\Borland\StarTeam 2009 Web Server\apache-tomcat-5.5.27\conf

is incorrect and needs to be replaced with the original "tomcat-users.xml" which has been renamed "tomcat-users.xml.new".

To resolve follow the steps below:

  1. Navigate to "C:\Program Files\Borland\StarTeam 2009 Web Server\apache-tomcat-5.5.27\conf"
  2. Move the file named "tomcat-users.xml" to "C:\Program Files\Borland\StarTeam 2009 Web Server\apache-tomcat-5.5.27\"
  3. Navigate back into the "\apache-tomcat-5.5.27\conf" folder
  4. Rename the file "tomcat-users.xml.new" to "tomcat-users.xml"
  5. Execute the Web Server stop batch file (shutdown.bat)
  6. Run the start up batch file (startup.bat)