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gregory_smith Frequent Contributor.
Frequent Contributor.
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Product Support Life Cycle

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Hello.

My IT department is asking what the support or end of life (EOL) dates are for the different versions of the StarTeam CPC and server component.  Is there a roadmap/document anywhere that shows when technical support (phone, web, SupportLine, etc.) will cease for a given version of StarTeam?


Thank you.

-- G

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Olotila Absent Member.
Absent Member.

RE: Product Support Life Cycle

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supportline.microfocus.com/prodavail.aspx lets you query the support schedule for different versions and does not require logging in.  I don't think it distinguishes between CPC and Server though.

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Micro Focus Expert
Micro Focus Expert

RE: Product Support Life Cycle

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i think you can safely go with 5.

or split the difference if you'd rather be conservative. :)

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Olotila Absent Member.
Absent Member.

RE: Product Support Life Cycle

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supportline.microfocus.com/prodavail.aspx lets you query the support schedule for different versions and does not require logging in.  I don't think it distinguishes between CPC and Server though.

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gregory_smith Frequent Contributor.
Frequent Contributor.

RE: Product Support Life Cycle

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Thanks, Olotila.  I will assume the same date for both CPC and Server, since they are not listed separately.  

However, it does not list an end of service date for, say, revisions 13.0 and 14.x.  (Incidentally, these are two versions I'm trying to plan for.)  Is there a list that shows the planned end dates for "Current" products?

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Micro Focus Expert
Micro Focus Expert

RE: Product Support Life Cycle

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Hi Greg,

We are releasing 14 Update 4 at the end of  March, so I'd imagine we will have at least a couple of years before 14.x goes out of service.

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gregory_smith Frequent Contributor.
Frequent Contributor.

RE: Product Support Life Cycle

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Thanks, Anil.

From the link that Olotila provided, it looks like at least 5 years for most major revs. is typical.  Do you think that would be safe to use as an estimate for 13.0 and 14.x?  Or should I be more conservative and use 2 years, as you've indicated?

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Micro Focus Expert
Micro Focus Expert

RE: Product Support Life Cycle

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i think you can safely go with 5.

or split the difference if you'd rather be conservative. :)

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gregory_smith Frequent Contributor.
Frequent Contributor.

RE: Product Support Life Cycle

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Thanks, Anil!

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mboomer Absent Member.
Absent Member.

RE: Product Support Life Cycle

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There is a link on the Product Availability Page under the "Status" dropdown.

This will provide definitions of the terms used. It's not very obvious but if you click where it advises, "Please click here" it will provide some clarification on the descriptions used.

"For details on support services for products in 'Extended Maintenance' or 'End of Service' status, please click here."

We will continue to provide Technical Support for products covered by a current Maintainence contract. However the level of support we can provide will be limited by the conditions set out in the above definitions.

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