nets1
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User Config in StarTeam 15

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I am adding users in the server, but they cannot login from client computers.

On the server computer, login works grea.

Administrator login on client computers also works. 

Please help.

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Micro Focus Expert
Micro Focus Expert

RE: User Config in StarTeam 15

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community update: Issue has been resolved via a webex.

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Micro Focus Expert
Micro Focus Expert

RE: User Config in StarTeam 15

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Can you please supply the login error

I would imagine that either you need to assign a license to the user or the eval license has expired.

The administrator account does not consume a license so this is why this is probably working on the client machine.

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nets1
New Member.

RE: User Config in StarTeam 15

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Logon failure. Please verify user name and password and try again.(Passwords are case sensitive.)

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nets1
New Member.

RE: User Config in StarTeam 15

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Also note, I was able to make this work in StarTeam 2014.

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Micro Focus Expert
Micro Focus Expert

RE: User Config in StarTeam 15

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Hi Nets,

As David requested, please provide us with the lgon error.

Also note that the licensing changed from StarTeam 14 to StarTeam 15.

You will need a new set of evaluation or purchased license keys.

Finally, I would strongly recommend that you open a support case with MicroFocus Customer Support.

Take care

Anil

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nets1
New Member.

RE: User Config in StarTeam 15

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As above, error message:

"Logon failure. Please verify user name and password and try again.(Passwords are case sensitive.)"

Thanks! Vill do so.

sten

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Micro Focus Expert
Micro Focus Expert

RE: User Config in StarTeam 15

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Hi nets

To clarify this licensing statement. The eval keys you were given will work for any server version but if you had permanent keys these would need to be renewed under your maintenance agreement.

I am sending you an email offline and I will check what dates you have use of the software until.

Thanks David

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nets1
New Member.

RE: User Config in StarTeam 15

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Regarding: "The eval keys you were given will work for any server version but if you had permanent keys these would need to be renewed under your maintenance agreement."

I have no eval keys, and no keys at all. Thanks!

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Micro Focus Expert
Micro Focus Expert

RE: User Config in StarTeam 15

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Hi Sten

As per my email, it looks like you are using the evaluation keys that are bundled with the trial installer.

I will work with you offline and get this issue resolved

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Micro Focus Expert
Micro Focus Expert

RE: User Config in StarTeam 15

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community update: Issue has been resolved via a webex.

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