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Absent Member.. Telfah Absent Member..
Absent Member..
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HPOM Agent installation\upgrade on the NNMi 9.20 Management Server

Dears;

 

Kindly I have the following explain for my  problem

 

First "Server Platform":

- I have an NNMi management server with [win server 2008 X64 SP2]

- NNMi9.20 installed with the SPI performance for metrics 2.02 too

 

Second"Agent installation Manual Installation":

- I am trying to install the Agent 11.00.04 on the NNMi server the attached text file for the [oainstaller.log and the oainstall.log] show the installation process for the Agent, through this I have to msgs shown:

 

  -->INFO: Found HPOvXpl(11.3.20) installed. Skipping installation...

   -->INFO: Found HPOvPerlA(5.8.91) installed. Skipping installation...

 

- the installation completed and the certificate granted on the OM management server, the agent services check with running mode for the [ovc & opcagt]

 

Third"Agent upgrade":

- I am want to upgrade the (11.00.04) agent into (11.04.16) by install the patch (OAWIN_00012) the attached third file is the [oapatch.log]

- through the installation the bellow error is shown:

  -->ERROR: Installation of the component package HPOvXpl failed with error

        (38734240)(The upgrade cannot be installed by the Windows Installer service became
         use the program to be upgraded may be missing, or the upgrade may update a differ
         rent version of the program. Verify that the program to be upgraded exists on you
          our computer and that you have the correct upgrade

- the installation aborted with errors

 

Fourth"troubleshoots":
-I removed the agent using the [cscript install opc_inst.vbs -remove] and re install it the same problem still exist.

-I deploy the 11.04.16 from the HPOM console its not deployed.

-I removed the agent using the [[oacleanall_Windows_X64.vbs]], through this command all the agent , NNMi , SPI for perf. Are removed as I expected

-I reinstalled the agent 11.00.04 its installed with no errors.

-I upgraded the agent into the 11.04.16 at this time its work and the agent upgraded successfully.

- I was already heaved backup copy from the server I used it again to try from the beginning where I repeated the installation /upgrade process with same problem.

 

Fifth"attached files":

- oapatch.log

-oainstaller.log

-oainstall.log

-Agent patch installation CMD window

-Agent Installation CMD window

 

 

my question:

 

kindly any help to upgrade the agent and to solve this problem or if any solution exist?

 

with my thanks in advance

 

 

 

 

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2 Replies
Acclaimed Contributor.. Harald Acclaimed Contributor..
Acclaimed Contributor..

Re: HPOM Agent installation\upgrade on the NNMi 9.20 Management Server

Hello,

 

regarding the 11.00 installation I can see that the logfile shows this:

 

INFO: Installing the component HPOvXpl ...
INFO: Found HPOvXpl(11.3.20) installed. Skipping installation...

 

Is it possible that 11.00 was not installed using a "clean" system? Looks like that there was another agent version installed before 11.00 (probably 11.01.003?) . This could cause the problems when upgrading to 11.04.16...

What does the output of ovdeploy -inv show on the NNMi node with agent 11.00?

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Absent Member.. Telfah Absent Member..
Absent Member..

Re: HPOM Agent installation\upgrade on the NNMi 9.20 Management Server

Dear robert

 

thanks for your reply

the below is the output ovdeploy -inv

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>ovdeploy -inv
NAME DESCRIPTION VERSION TYPE OSTYPE

HPOvAgtLc HP Operations agent Consolidated Package 11.00.044 pkg Windows

HPOvBbc HP Software HTTP Communication 11.00.044 pkg Windows

HPOvConf HP Software Configuration 11.00.044 pkg Windows

HPOvCtrl HP Software Process Control 11.00.044 pkg Windows

HPOvDepl HP Software Deployment 11.00.044 pkg Windows

HPOvEaAgt HP Software E/A Agent 11.00.044 pkg Windows

HPOvPacc HP Software Performance Access 11.00.044 pkg Windows

HPOvPerfAgt HP Software Performance Agent 11.00.044 pkg Windows

HPOvPerfMI HP Software Measurement Interface 11.00.044 pkg Windows

HPOvPerlA HP Software Perl 05.08.091 pkg Windows

HPOvSecCC HP Software Certificate Client 11.00.044 pkg Windows

HPOvSecCo HP Software Security Core 11.00.044 pkg Windows

HPOvXpl HP Software Cross Platform Component 11.03.020 pkg Windows

Operations-agent HP Operations agent Product 11.00.044 bdl Windows

Operations-agent HP Operations agent Product 11.00.044 bdl Windows


C:\Users\Administrator>

 

its the first time i faced this problem cause i already installed and upddated the agent with tha same way.

and its new platform with no agent anstalled

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