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[OMW Support Tip] Could not start the OMW service after management server reboot.

 
See the follwing Error Message after management server reboot....
 

Error "Could not start the OvServerMonitor service on Local Computer. Error 1069 : The Service did not start due to logon failure."

StartService() failed. ERROR(1058): The service cannot be started, either be  cause it is disabled or because it has no enabled devices associated with it.
OvowWmiPlatProv
StartService() failed. ERROR(1069): The service did not start due to a logon failure.
OvMsmAccessManager
StartService() failed. ERROR(1069): The service did not start due to a logon failure.
OvPmad
OvDnsDscr
StartService() failed. ERROR(1069): The service did not start due to a logon failure.
OVAutoDiscovery Server
StartService() failed. ERROR(1068): The dependency service or group failed to start.
OvEpMessageActionServer
StartService() failed. ERROR(1068): The dependency service or group failed to start.
OvOWReqCheckSrv
StartService() failed. ERROR(1069): The service did not start due to a logon failure.
OvCtrl
OVSecurityServer
StartService() failed. ERROR(1068): The dependency service or group failed to start.
OvEpStatusEngine
StartService() failed. ERROR(1068): The dependency service or group failed to start.
OVServiceLogger
StartService() failed. ERROR(1068): The dependency service or group failed to start.

 

 

 

Cause

The password of HP-OVE-User had been change by unknown reason. Customer had tried to change "log on" option on windows services from HP-OVE-User to OMW server administrator and start the services by run "vpstat -3 -r start". OMW services started except “OvEpMessageActionServer” remain on "starting" after more than 25 times attempt.

 

Workaround / Fix

The accounts that supply during the installation for the HP-OVE-User and HP-OVE-Deleg-User users can be changed after the installation using the ovchgpass.exe command.

Use the command to change the user name, password, or both. This command changes the password everywhere that the HPOM system uses this account, to ensure that HPOM services do not fail.

To update HPOM user accounts please follow the step below.

1.  From the command prompt, to open the utility, type:
OVChgPass.exe

2. The Update Account dialog box opens and displays the HP-OVE-User tab.
 
3. Select the HP-OVE-Deleg-User tab, if you want to change the HP-OVE-Deleg-User account.

4. Enter the domain where the user is located. Leave this box blank for a local account.

5. If desired, enter a new user name.

 NOTE:
If you change the user name for the HP-OVE-Deleg-User, you must execute the Windows Node Security Setup tool.

6. Select Skip system login update, if you do not want HPOM to create the new user account or to change the user password. When you select this option, make sure the administrator has already made the required account changes locally or in the domain.

7. Enter new password.

8. Click OK.

 

 

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