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[Support Tip] OMU- Updating OM agent fails with false message

Remote installation of OM agent (11.10, 11.11 or 11.12) from server to the node fails with an error but the installation would have gone ahead successfully.

 

ERROR:   (depl-81) Unable to deploy 'OVO-Agent.xml' to node

'abc.net'.

(depl-377) Bundle installation failed!

(depl-468) Selfpatch bundle 'hotfix ID: HFLIN_12007' could not be

installed. Error: INFO:    Validating pre-requisites for installation

on abc.net

 

Requirements:

--------------

[ PASS  ] Is user root

[ PASS  ] Is Operating system Linux

[ PASS  ] Is architecture X64

[ PASS  ] Check if DCE Agent is not installed

[ PASS  ] Check if Operations agent is installed

[ PASS  ] Check if version of Operations Agent installed is supported

for hotfix installation.

[ PASS  ] 5 MB free disk space required on /opt/OV

[ PASS  ] 5 MB free disk space required on /opt/perf

[ PASS  ] 5 MB free disk space required on /var/opt/OV

[ PASS  ] 5 MB free disk space required on /var/opt/perf

 

STATUS: All checked prerequisites are OK.

 

INFO:    abc.net meets all pre-requisites

 

 

================================================================================

===

INFO:    HP Operations agent Hotfix installation started on - Wed Sep

11 18:28:57 GMT 2013

 

================================================================================

===

INFO:    Log file for the installation is at : /var/opt/OV/log/

oapatch.log

 

Error: Installation  Failed

 

 

Even though the HF and patches seem to have installed just fine when checking what is installed

 

[aburase@lit-dbrac01-q001 log]$ sudo /opt/OV/bin/ovdeploy -inv -inclbdl

NAME             DESCRIPTION                               VERSION   TYPE OSTYPE

HPOvAgtLc        HP Operations agent L10N Package          11.12.009 pkg  Linux

HPOvBbc          HP Software HTTP Communication            11.12.009 pkg  Linux

HPOvConf         HP Software Configuration                 11.12.009 pkg  Linux

HPOvCtrl         HP Software Process Control               11.12.009 pkg  Linux

HPOvDepl         HP Software Deployment                    11.12.009 pkg  Linux

HPOvEaAgt        HP Software E/A Agent                     11.12.009 pkg  Linux

HPOvGlanc        HP Software Performance Glance            11.12.009 pkg  Linux

HPOvPacc         HP Software Performance Access            11.11.025 pkg  Linux

HPOvPerfAgt      HP Software Performance Agent             11.12.009 pkg  Linux

HPOvPerfMI       HP Software Measurement Interface         11.12.009 pkg  Linux

HPOvPerlA        HP Software Perl                          05.08.096 pkg  Linux

HPOvSecCC        HP Software Certificate Management Client 11.12.009 pkg  Linux

HPOvSecCo        HP Software Security Core                 11.12.009 pkg  Linux

HPOvXpl          HP Software Cross Platform Component      11.12.023 pkg  Linux

Operations-agent HP Operations agent Product               11.12.026 bdl  linux

 

Bundle:  Operations-agent

NAME        DESCRIPTION                                    VERSION   TYPE OSTYPE

HPOvXpl     HP Software Cross Platform Component           11.12.010 pkg  Linux

HPOvSecCo   HP Software Security Core                      11.12.009 pkg  Linux

HPOvBbc     HP Software HTTP Communication                 11.12.009 pkg  Linux

HPOvSecCC   HP Software Certificate Management Client      11.12.009 pkg  Linux

HPOvCtrl    HP Software Process Control                    11.12.009 pkg  Linux

HPOvDepl    HP Software Deployment                         11.12.009 pkg  Linux

HPOvConf    HP Software Configuration                      11.12.009 pkg  Linux

HPOvPacc    HP Software Performance Access                 11.11.025 pkg  Linux

HPOvPerlA   HP Software Perl                               05.08.096 pkg  Linux

HPOvPerfMI  HP Software Measurement Interface              11.12.009 pkg  Linux

HPOvGlanc   HP Software Performance Glance                 11.12.009 pkg  Linux

HPOvPerfAgt HP Software Performance Agent                  11.12.009 pkg  Linux

HPOvAgtLc   HP Operations agent L10N Package               11.12.009 pkg  Linux

HPOvEaAgt   HP Software E/A Agent                          11.12.009 pkg  Linux

 

Bundle:  Operations-agent_OALIN_00030

 

 

Bundle:  Operations-agent_HFLIN_12007

NAME    DESCRIPTION                                        VERSION   TYPE OSTYPE

HPOvXpl HP Software Cross Platform Component               11.12.023 pkg  Linux

 

 

This behavior displayed during deployment has been documented in the following article :

 

http://support.openview.hp.com/selfsolve/document/KM00320560

 

Looks like this behavior has been displayed in OA 11.11 and 11.12.

This Change request is planned to be implemented in a patch or future release.

 

Workaround:

Deploy job to be restarted when failed with false error message.

Also, you could run a [ovdeploy -inv -inclbdl] and confirm that the deployment was completed success, even though the false error message.

HP Support
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