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[Support Tip] OMU agent 11.13 buffering but does not show to wich Management Server

PROBLEM:

some Operations Manager for Unix (OMU) agents are buffering but the output from opcmsga -status or opcagt -status does not reveal for which server the agent is buffering.
The server is recently upgraded to 11.13.

i.e

C:\Program Files\HP\HP BTO Software\lbin\eaagt>opcagt -status

dsisrv        (DSI service)                                  (2236)   Running
midaemon      (measurement interface)                        (3716)   Running
misrv         (measurement interface service)                (1952)   Running
perfalarm     (Alarm generator)                              (3232)   Running
perfalarmsrv  (Alarm generator service)                      (4960)   Running
scopent       (data collector)                               (1320)   Running
scopesrv      (collector service)                            (1464)   Running
perfd         (Real Time Metric Access Daemon)               (4736)   Running
perfdsrv      (Real Time Metric Access Service)              (3196)   Running
ttd           (transaction tracking)                         (3876)   Running
ttsrv         (transaction tracking service)                 (5760)   Running
Mwecsrv       (extended collection service)                  (3200)   Running
agtrep        OV Discovery Agent                AGENT,AgtRep (2104)   Running
coda          OV Performance Core               COREXT       (1876)   Running
opcacta       OVO Action Agent                  AGENT,EA     (1304)   Running
opcle         OVO Logfile Encapsulator          AGENT,EA     (3012)   Running
opcmona       OVO Monitor Agent                 AGENT,EA     (5456)   Running
opcmsga       OVO Message Agent                 AGENT,EA     (1760)   Running
opcmsgi       OVO Message Interceptor           AGENT,EA     (3820)   Running
ovbbccb       OV Communication Broker           CORE         (6056)   Running
ovcd          OV Control                        CORE         (3856)   Running
ovconfd       OV Config and Deploy              COREXT       (1372)   Running


Message Agent buffering for the following servers :
---------------------------------------------------


or

C:\Program Files\HP\HP BTO Software\lbin\eaagt>opcmsga -status

Message Agent buffering for the following servers :
---------------------------------------------------


It says its buffering but the output is empty.

 

CAUSE:

This is documented in the following document:

QCCR1A160602: After you uninstall HP Operations agent 11.13, the queue files available with
version 11.13 are still present on the node. The HP Operations agent 11.11 will not work with the
queue files available with version 11.13.
Workaround: Run the command to restart agent processes: opcagt -cleanstart

 

SOLUTION:

Run the following command to restart agent processes: opcagt -cleanstart

HP Support
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