bblinux Absent Member.
Absent Member.
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How is it possible to change licence information?

Hello,

We have a problem with licence information.
The licences for "Suse Linux Enterprise Server full basic subscription" were ordered by an employer, which has left the job before the moment licence has arrived.

Is it possible to change licence information to another person's name/email, as we have no clue about username/password the former employer has used.

The company name on the licence should be the same as it is now.

Thank you,
Bartas
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3 Replies
elagrew Absent Member.
Absent Member.

Re: How is it possible to change licence information?

Sure. You should be able to get a new name associated with the license. All you need to do is call Customer service,

I think the correct phone number is:

Customer Response Center
800-529-3400

--El

bblinux;1844177 wrote:
Hello,

We have a problem with licence information.
The licences for "Suse Linux Enterprise Server full basic subscription" were ordered by an employer, which has left the job before the moment licence has arrived.

Is it possible to change licence information to another person's name/email, as we have no clue about username/password the former employer has used.

The company name on the licence should be the same as it is now.

Thank you,
Bartas

El LaGrew elbert.lagrew#katun.com elagrew on twitter
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tabney Absent Member.
Absent Member.

Re: How is it possible to change licence information?

Hi,

Yes, this is correct, call into a local Support number and they can help you. The Support numbers are listed on support.novell.com.

Regards,

-Todd

Todd Abney
Technical Support Director
Novell
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bblinux Absent Member.
Absent Member.

Re: How is it possible to change licence information?

Thank you.

Bartas
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