Knowledge Partner
Knowledge Partner
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SR 101147890751?

Opened 15 Feb 2018. I have repeatedly asked for escalation, status, anything to get this moving, but it remains stuck "waiting for engineering to get back to us". I think I've been patient enough, I need this one punted forward with some sense of urgency to getting an answer.
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7 Replies
ScorpionSting Absent Member.
Absent Member.

Re: SR 101147890751?

Sounds all too familiar.....even with a Tiger Team now set up for all my SR's, almost nothing appears to be happening....

I wonder if engineering still exists....

Visit my Website for links to Cool Solution articles.
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Knowledge Partner
Knowledge Partner

Re: SR 101147890751?

ScorpionSting;2479473 wrote:
Sounds all too familiar.....even with a Tiger Team now set up for all my SR's, almost nothing appears to be happening....

I wonder if engineering still exists....


I don't know. I hope so. I guess I can ask about getting a plane ticket to Bangalore to go find out.
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Knowledge Partner
Knowledge Partner

Re: SR 101147890751?

ScorpionSting;2479473 wrote:
Sounds all too familiar.....even with a Tiger Team now set up for all my SR's, almost nothing appears to be happening....

I wonder if engineering still exists....


Hm... No response... Does the support manager still exist?
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ScorpionSting Absent Member.
Absent Member.

Re: SR 101147890751?

Based on the MF posts in LinkedIn, there seems to be a lot of junkets going on at the moment in Europe and Asia....so maybe they still have hangovers....

Visit my Website for links to Cool Solution articles.
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HvdHeuvel Absent Member.
Absent Member.

Re: SR 101147890751?

On Tue, 17 Apr 2018 15:56:02 +0000, dgersic wrote:

> Opened 15 Feb 2018. I have repeatedly asked for escalation, status,
> anything to get this moving, but it remains stuck "waiting for
> engineering to get back to us". I think I've been patient enough, I need
> this one punted forward with some sense of urgency to getting an answer.


Hi David,

Let me fwd this to the manager of the support team.

Thanks
Hans
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tbaki Absent Member.
Absent Member.

Re: SR 101147890751?

Hi,

This was passed on to the appropriate Manager on the day it was flagged.
I could see from the SR that the engineer came back to you but not with the feedback you expect as the action is on Engineering.

I will ask the Manager to contact you back directly.

Thanks
Tarik
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Knowledge Partner
Knowledge Partner

Re: SR 101147890751?

tbaki;2479582 wrote:
Hi,

This was passed on to the appropriate Manager on the day it was flagged.
I could see from the SR that the engineer came back to you but not with the feedback you expect as the action is on Engineering.

I will ask the Manager to contact you back directly.

Thanks
Tarik


Thanks Tarik.
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