Knowledge Partner
Knowledge Partner
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SR System down again

Getting iChain 504 Gateway timeout
lost connection to origin web server

when trying to access the eService (SR system) again

https://secure-www.novell.com/center/eservice/
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26 Replies
tabney Absent Member.
Absent Member.

Re: SR System down again

Hi, not sure what was up, should be ok now though.
-Todd

Todd Abney
Novell Technical Support Director
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ecyoung Absent Member.
Absent Member.

Re: SR System down again

It is (or was) down again today. 504 Gateway Time-Out. Please, this is ridiculous. Fix the system.
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tabney Absent Member.
Absent Member.

Re: SR System down again

It's been happening again today as you saw. Sorry. It's being worked internally to fix asap.

-Todd
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Knowledge Partner
Knowledge Partner

Re: SR System down again

And it's down again. Same error as before.

This is pretty sad, to be honest.
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Anonymous_User Absent Member.
Absent Member.

Re: SR System down again

when you hit F5, does it come up? I've been on the site all morning, (in the past) I have seen only on the rarest of occasions that the support site doesn't come up, and usually hitting refresh brings it up immediately. Let us know if refresh works or not for you.

Thanks,

SKye
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Knowledge Partner
Knowledge Partner

Re: SR System down again

kjhurni;1992698 wrote:
And it's down again. Same error as before.

This is pretty sad, to be honest.

Can we open an SR on it???
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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Knowledge Partner
Knowledge Partner

Re: SR System down again

KBOYLE;1992750 wrote:
Can we open an SR on it???


LOL! I wish.

It finally came back around 11:00 a.m. eastern time or so.

The 503 gateway errors are iChain (Novell doesn't even use their own NAM stuff for customer facing things yet).

My guess is that the origin web server crashes a lot (or else there's a network problem).

Refreshing makes no difference.

It's just a bit frustrating when you need to get into the system and you cant' for several hours, not to mention it just looks bad that Novell can't keep their own SR system up and stable.
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tabney Absent Member.
Absent Member.

Re: SR System down again

Novell upgraded our main routers over the weekend and it wasn't until this morning that it was found that the eService system didn't get brought up correctly. Thus some users had issues getting in.

I'm told this is now all resolved. Please call your local Support number asap and let us know if you experience this again.

Thanks for the help (and understanding),
-Todd

Todd Abney
Technical Support Director
Novell
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Knowledge Partner
Knowledge Partner

Re: SR System down again

And again it's down.

This is becoming a weekly occurrence almost.

I know you can't control the internal tech support but seriously this makes Novell look bad, not to mention it's frustrating for those of us that rely heavily on the SR system.
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tabney Absent Member.
Absent Member.

Re: SR System down again

This is odd, could you send your phone number in a private message so I can have someone call you and review what's going on. We're not getting other complaints lately. tx.

-Todd

Todd Abney
Technical Support Director
Novell
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Knowledge Partner
Knowledge Partner

Re: SR System down again

tabney;1996604 wrote:
This is odd, could you send your phone number in a private message so I can have someone call you and review what's going on. We're not getting other complaints lately. tx.

-Todd

Todd Abney
Technical Support Director
Novell

Again...
504 Gateway Time-Out

Lost connection to origin server.
It is not just Kevin (kjhurni).

Of course when the web page doesn't appear, I can't get the phone number to report it. 😞
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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Knowledge Partner
Knowledge Partner

Re: SR System down again

KBOYLE;1997083 wrote:
Again...
It is not just Kevin (kjhurni).

Of course when the web page doesn't appear, I can't get the phone number to report it. 😞

I should have been a bit more specific...
It is more than the SR system: The whole Customer Center is down!
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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ecyoung Absent Member.
Absent Member.

Re: SR System down again

Yes, same here. And early today, support.novell.com was down with 504 Gateway Time-Out.
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Knowledge Partner
Knowledge Partner

Re: SR System down again

Down again.. ****

Thoams
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