Knowledge Partner
Knowledge Partner
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SR's awaiting Novell

I have some SR's that have been "awaiting Novell" for quite some time (and it seems neither the technician is getting the SLA alerts, nor are the managers--or they're just ignoring them).

10609776201 - awaiting Novell since April 23
10630781151 - awaiting Novell since June 17

Can someone check as to what's going on? I gave up on the first one and submitted an update to close the SR and they can't even do that right.
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2 Replies
tabney Absent Member.
Absent Member.

Re: SR's awaiting Novell

thanks, I've got folks looking into them.
-Todd

Todd Abney
Technical Support Director
Novell
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Knowledge Partner
Knowledge Partner

Re: SR's awaiting Novell

Thanks Todd. Still have no movement on the one SR 10609776201
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