Anonymous_User Absent Member.
Absent Member.
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SUSE - SR#101215370201


every possible detail and commands output were provided till 12th Feb.

On 14th Feb we got the first diagnostics from Support, which we
disagreed and shared the appropriate reason for not accepting their
findings the same day(within 4 hours). Since 14th Feb, despite several
reminders(via email and Bomgar chat) we didn't get any diagnostics
shared by Support yet.


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ThalLimited
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3 Replies
ThalLimited Absent Member.
Absent Member.

Re: SUSE - SR#101215370201


Another day passed without getting the diagnostics. 😞 :mad:


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ThalLimited
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tbaki Absent Member.
Absent Member.

Re: SUSE - SR#101215370201

Please connect to SCC and ask to speak to the team coordinator or the manager.

Regards
Tarik
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Anonymous_User Absent Member.
Absent Member.

Re: SUSE - SR#101215370201


ThalLimited;56778 Wrote:
> Another day passed without getting the diagnostics. 😞 :mad:


As Tarik already suggested, this is the wrong place to ask for
assistance.

Please see: https://www.suse.com/support/handbook/ how to escalate a
case.


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mkrapp
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