dbgallo1 Absent Member.
Absent Member.
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Who's answering the phones after hours?

Noisy call center, using speakerphones , and don't know what products they are supporting?

Took 10 minutes to open a crit ticket tonight. and none of the information provided was in the ticket.

No response on the chat window , don't know if they even assigned it properly
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7 Replies
dbgallo1 Absent Member.
Absent Member.

Re: Who's answering the phones after hours?

Also Chat window doesn't seem to have someone at the other end anymore? who's minding the store after hours here ?
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ScorpionSting Absent Member.
Absent Member.

Re: Who's answering the phones after hours?

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mradford Absent Member.
Absent Member.

Re: Who's answering the phones after hours?

ScorpionSting;2465185 wrote:
https://www.netiq.com/company/news/press/2017/severe-weather-warning-operations-are-affected-in-houston-tx.html


Hi
Sorry about the issue, can I get an SR number? I can see if I can help out.
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dbgallo1 Absent Member.
Absent Member.

Re: Who's answering the phones after hours?

well that explains that. I didn't think support based in Provo would have a call center in Houston.
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dbgallo1 Absent Member.
Absent Member.

Re: Who's answering the phones after hours?

got it handled. but thanks
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Community Manager kgroneman Community Manager
Community Manager

Re: Who's answering the phones after hours?

We have a lot of things in Houston. NetIQ was based there before all the mergers and it's still a major office for us (that is if it hasn't totally washed away yet). I'm glad to know your issue was handled. (whew!) Sorry about the hassle.
--
My computer used to beat me at chess all the time, but then I changed the competition to kick boxing.......
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ScorpionSting Absent Member.
Absent Member.

Re: Who's answering the phones after hours?

...and Harvey apparently sunk Houston 2cm (or about an inch for you imperial folk) with all the water....with a rebound coming....

https://www.stuff.co.nz/world/americas/96649574/houston-texas-sank-2cm-thanks-to-hurricane-harvey

Visit my Website for links to Cool Solution articles.
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