bri9man Absent Member.
Absent Member.
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two incidents that have made a dissatified customer.

I have support complaints. One of my incidents has been open for over a month, it has also been closed without resolution in spite of repeated contacts with the support tech. SR 10580557141

The other incident was not concluded to my satisfaction and in my opinion was closed prematurely. SR 10583214201

I have annotated the incidents yesterday, however I have not received any response.

Novell incidents cost quite a bit and this has never been a problem in the past.

Can someone contact me at hatchellb@vvc.edu?
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Anonymous_User Absent Member.
Absent Member.

Re: two incidents that have made a dissatified customer.

I will ask a manager to contact you today. Thanks for bringing it to our attention.

Dave Cutler
VP Global Techncial Support
801-861-8114
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