A tool to gather all needed customers' data and to remove all private information

Idea ID 2757211

A tool to gather all needed customers' data and to remove all private information

A UFT Mobile customer faces some non-reproducible issues and we often require the customer to provide their logs or parameters. However the customer must spend much time (e.g. half a day) on the following operations.

1) gather all needed logs/parameters

2) remove all private information

3) merge all the above into a few small size files and compress them. 

If this product prepares a tool for the above like WebInspect, red long-open cases will be reduced.

UFT Mobile has the following functionality. Settings the value “Sanitize log reports” to true seems IP addresses are excluded from device.log files.  

UFT Mobile.png

However, the sanitation can't remove all private information like mail addresses and employee numbers etc.

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

From the menu on the top right you can download a zip with the UFTM server and connectors logs. Please elaborate if there is additional information which is required often and you suggest to include.

As discussed through email, please send us the example log with the additional information needs to be masked, i.e. employee number.

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