Device Lab - x out of x devices in use

[Howard-1]

Device Lab - x out of x devices in use

We originally had Professional and 8 licenses so we would see x out of 8 devices in use shown towards the top left of the Device Lab screen.  This was a quick view of how many devices we had in use out of the 8 licenses we had available.

We then upgraded to Enterprise recently and also had to reinstall UFT Mobile onto a fresh Windows  install.  I am not sure which or when but the message "x out of x devices in use" no longer appears on the screen.

Was that a feature of Professional and now that we have Enterprise edition, maybe due to multi work space option, etc., UFT Mobile Enterprise no longer show us the "x out of x devices in use"  on the screen?

How can I tell now how many devices I have in use quickly?

See attached for a view from our Professional screen showing what I mean before and now after

Before

Devices In Use

After

No In Use indication

[ErezFiller · Accepted solution]

Hi Howard,

Thank you for reaching out on this issue.

It seems like its a defect , and we would like to further investigate it and provide a fix.

Can you please open a support case on this issue and send me its number ?

Regards,

Erez.

[UtilisateurQTP]

Hello, 

Just to concur on the issue, we also have the same on our 3.4 patch 2 servers with enterprise licence.

regards

[Howard-1]

I opened a ticket under 3.4 sp2 however we use Orasi as our initial support contact so I do not get a Micro Focus support ticket number....however I will ask them for it once they raise it up.

I was kind of hoping for 3.5 to come out and I would check there before I opened the ticket but it seems 3.5 is still not out 😞

Howard

[l_rolfe]

Hi Howard,

I verified with our pre-release version of UFTM 3.5 and I see the same behavior so please feel free to open the ticket as Erez suggested.

Thanks!

Lulu Rolfe

CFRD Team