Zeross
Member.
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How to connect devices on MC from TruClient

On TruClient General Setting, I enter right server, username and password. (connect server has been succeed)

But after I click on [App] button on TruClient, it show

"Request from 192.168.2.102:8081 failed: User provided is not authorized. please check user is active, not expired and exists for tenant for tenant 999,999,999 "

36522928_611793512553397_3818134177052622848_n.jpg

Please help!

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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: How to connect devices on MC from TruClient

I have seen similar things like this in the past when my TruClient version was not supported by the MC version. There are some tight version constraints. Did you already check if your TruClient version is compatible with your MC version? 

See here for the compatibility matrix for the latest Mobile Center 2.70 version:

https://admhelp.microfocus.com/mobilecenter/en/2.70/Content/My_Product_Matrix.htm

 

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Micro Focus Expert
Micro Focus Expert

Re: How to connect devices on MC from TruClient

Mobile Center 2.70 introduced a concept of Projects (tenants).

So, this drives incompatibility with versions of the tesitng tools, like LR, etc.

To overcome it, please check the compatible versions as suggested by others.

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