TomasGarcia
Senior Member.
815 views

MC Agent is not being deployed in Iphone

Hi guys!

I'm trying install MC Agent in my Iphone SE with IOs 10.2.1. Previously, I got install it, and deploy it, but now I get it but the application is not opened.

When I plug my Iphone and MC Agent is installed, This is not being deployed, and I get the following error : "Agent is not in front". When I try open the MC Agent manually, the application is closed.

Could you help me please?

Regards, 

Tomás García.

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3 Replies
Micro Focus Expert
Micro Focus Expert

Re: MC Agent is not being deployed in Iphone

Hi,

Can you please attach the log file from Connector?

Please mail it directly to Private Info Erased and we'll be able to assist you.

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Micro Focus Contributor
Micro Focus Contributor

Re: MC Agent is not being deployed in Iphone

Hi.

I came across the same problem. This is my platform information:

· MC 2.0 (with hotfix  MC-200-iOS-10-Support)

· UFT 12.53

· Iphone SE with IOS 10.0

The connector.log returns this message:

[2017-04-25 12:05:31,849] [] [] [] [] [] [] [HP4M_CustomThreadFactory#3] [ERROR] [HPMC-iOS] Error in Ios plug-and-play task for device: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, error:problem executing plug-n-play !!! Agent is not in front (CLS=c.h.m.c.p.i.DeviceConnectedFlowProcessor)
java.lang.RuntimeException: problem executing plug-n-play !!! Agent is not in front
at com.hp.mobile.connector.provider.iphone.DeviceRegistrationHandler.register(DeviceRegistrationHandler.java:120) ~[classes/:na]
at com.hp.mobile.connector.provider.iphone.DeviceConnectedFlowProcessor.startFlow(DeviceConnectedFlowProcessor.java:135) ~[classes/:na]
at com.hp.mobile.connector.provider.iphone.DeviceConnectedHandler.prepareDevice(DeviceConnectedHandler.java:52) [classes/:na]
at com.hp.mobile.connector.provider.iphone.DeviceConnectedHandler$1.run(DeviceConnectedHandler.java:39) [classes/:na]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) [na:1.7.0_76]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) [na:1.7.0_76]
at java.lang.Thread.run(Thread.java:745) [na:1.7.0_76] 

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Micro Focus Expert
Micro Focus Expert

Re: MC Agent is not being deployed in Iphone

Please ensure that you followed the procedure to resign Agent and Launcher applications using your Apple Developer Assets for specific device: http://mobilecenter.hpe.com/Content/IOS_device_setup.htm 

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