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How to get UFT User Logs

Hi All,

How can we get the UFT 12 user logs from the server.

Many Thanks in Advance,


1 Reply
Outstanding Contributor.
Outstanding Contributor.

Hi Ashwin,

Hope you are doing well.

The Autopass logs at server level (at the server machine), are always enabled, at level "INFO" type of logging. The default location is:

C:\ProgramData\HP\HP AutoPass License Server\AutoPass\LicenseServer\data\log


  • Steps below requires restarting the AutoPass service, causing temporal down time. Plan this task according to impact less end-users
  • Please consider this will generate large amount of information, so be sure to rollback changes once desired testing is finished

To setup logs at DEBUG level of logging:

  1. Open the configuration file:
C:\ProgramData\HP\HP AutoPass License Server\AutoPass\LicenseServer\data\conf\log4j.properties

2. Modify logging feature, change respective line according to need:

- To activate DEBUG logs, update first line from, from word "INFO" to "DEBUG":
default =
debug =

- To setup logs max size per file (default: 10MB), update following line:

- To setup logs max amount of log files (default: 10), update following line:

3. Save the file

4. (HP Recommends) Backup, move or delete files under log folder

5. Restart (stop then start again) the service.

6. Once log generation is over:

         1. Collect/Compress to ZIP file, the folder below:
    C:\ProgramData\HP\HP AutoPass License Server\AutoPass\LicenseServer\data\log

             2. To disable or undo log modifications, repeat steps 1 to 3, set default values (indicated above), then restart AutoPass Service.

Other useful information:

  • To setup logs max size per file (default: 10MB): log4j.appender.APJ.MaxFileSize=10MB
  • To setup logs max amount of log files (default: 10): log4j.appender.APJ.MaxBackupIndex=10
Ruddy Alvarez H.
Customer Support Engineer

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