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How to run aplication .appref-ms on UFT (QTP)

Please, can you help me with the next problem on HP UFT 14.03 (QTP).

I run the extention file ".appref-ms" but when this execution from HP UFT (QTP), show me the next error message "the dbname and lunch parameter must be specified on first run", and the log file application (Oracle Cloud Rigth Now) show as:

RightNow.CX Verbose: 1: [17: 50: 23.8904] Input Arguments: RightNow.CX Error: 1: [17: 50: 24.0654] Unhandled exception in the InitEngine app domain SettingsException: The dbname and launch parameters must be specified on first run.    at RightNow.CX.AppLauncher.AppLauncher.InitializeServices (StartupSettings settings)    at RightNow.CX.AppLauncher.AppLauncher.Run (String [] args)


How I can run the aplication with file ".appref-ms" on HP UFT.

Many thanks.

1 Reply
Micro Focus Expert
Micro Focus Expert

Hello there,

Hope you are doing fine.

I found some important details about the error that are you having "the dbname and lunch parameter must be specified on first run", and the root cause can be related to your application itself.

I recommend you to follow the steps below and then try to reproduce your issue again:

  • Uninstall RNT using Add/Remove programs (the client)
  • Reinstall RNT from IE (the client)

Hope this information was useful.

If you find this or any other post resolves your issue, please be sure to mark it as an accepted solution.

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Best regards,

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