Solved: Re: LeanFT14.0.2816.0 com.hp.lft.sdk.GeneralLeanFtException: general LWE error - Micro Focus Community

ying cao · ‎2018-04-26

I have one automation testing environment with Intellij+LeanFT+Maven+Junit

When running automation test cases, some can pass successfully.

But for some test cases, when running them, always popup issue like below error:

Same automation test set running on another environment, all test cases can be run successfully without error, so I assume there is something wrong in the problematic environment's LeanFT.

Could any LeanFT people help on this issue and give some solutions how to fix this issue?

com.hp.lft.sdk.GeneralLeanFtException: general LWE error
   at com.hp.lft.sdk.internal.ReplayExceptionFactory.createDefault(ReplayExceptionFactory.java:197)
   at com.hp.lft.sdk.internal.ReplayExceptionFactory.createOrDefault(ReplayExceptionFactory.java:189)
   at com.hp.lft.sdk.internal.ReplayExceptionFactory.createOrDefault(ReplayExceptionFactory.java:21)
   at com.hp.lft.sdk.internal.TestObjectExecuterBehaviorBase$ReplayErrorHandler.onError(TestObjectExecuterBehaviorBase.java:65)
   at com.hp.lft.sdk.internal.CommunicationClientImpl.handleError(CommunicationClientImpl.java:226)
   at com.hp.lft.sdk.internal.CommunicationClientImpl.send(CommunicationClientImpl.java:100)
   at com.hp.lft.sdk.internal.TestObjectExecuterBehavior.executeMethod(TestObjectExecuter.java:42)
   at com.hp.lft.sdk.internal.TestObjectBase.executeMethod(TestObjectBase.java:123)
   at com.hp.lft.sdk.internal.TestObjectBase.getRealObjectProperty(TestObjectBase.java:128)
   at com.hp.lft.sdk.internal.web.WebBaseTestObject.access$500(WebBaseTestObject.java:15)
   at com.hp.lft.sdk.internal.web.WebBaseTestObject$6.invoke(WebBaseTestObject.java:85)
   at com.hp.lft.sdk.internal.web.WebBaseTestObject$6.invoke(WebBaseTestObject.java:82)
   at com.hp.lft.sdk.internal.TestObjectOperationWrapper.executeWithEvents(TestObjectOperationWrapper.java:120)
   at com.hp.lft.sdk.internal.web.WebBaseTestObject.getInnerText(WebBaseTestObject.java:88)
   at com.hp.lft.sdk.internal.web.WebElementImpl.getInnerText(WebElementImpl.java:7)
   at com.site.packman.pages.header.HeaderPage.clickOnTab(HeaderPage.java:63)
   at tests.t01packagesTests.PM003SearchViewPackagesTest.pm003SearchViewPackagesTest(PM003SearchViewPackagesTest.java:96)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at org.junit.runners.model.FrameworkMethod$1.runReflectiveCall(FrameworkMethod.java:50)
   at org.junit.internal.runners.model.ReflectiveCallable.run(ReflectiveCallable.java:12)
   at org.junit.runners.model.FrameworkMethod.invokeExplosively(FrameworkMethod.java:47)
   at org.junit.internal.runners.statements.InvokeMethod.evaluate(InvokeMethod.java:17)
   at org.junit.internal.runners.statements.RunBefores.evaluate(RunBefores.java:26)
   at org.junit.internal.runners.statements.RunAfters.evaluate(RunAfters.java:27)
   at org.junit.rules.TestWatcher$1.evaluate(TestWatcher.java:55)
   at org.junit.rules.RunRules.evaluate(RunRules.java:20)
   at org.junit.runners.ParentRunner.runLeaf(ParentRunner.java:325)
   at org.junit.runners.BlockJUnit4ClassRunner.runChild(BlockJUnit4ClassRunner.java:78)
   at org.junit.runners.BlockJUnit4ClassRunner.runChild(BlockJUnit4ClassRunner.java:57)
   at org.junit.runners.ParentRunner$3.run(ParentRunner.java:290)
   at org.junit.runners.ParentRunner$1.schedule(ParentRunner.java:71)
   at org.junit.runners.ParentRunner.runChildren(ParentRunner.java:288)
   at org.junit.runners.ParentRunner.access$000(ParentRunner.java:58)
   at org.junit.runners.ParentRunner$2.evaluate(ParentRunner.java:268)
   at org.junit.internal.runners.statements.RunBefores.evaluate(RunBefores.java:26)
   at org.junit.internal.runners.statements.RunAfters.evaluate(RunAfters.java:27)
   at org.junit.rules.TestWatcher$1.evaluate(TestWatcher.java:55)
   at org.junit.rules.RunRules.evaluate(RunRules.java:20)
   at org.junit.runners.ParentRunner.run(ParentRunner.java:363)
   at org.junit.runner.JUnitCore.run(JUnitCore.java:137)
   at com.intellij.junit4.JUnit4IdeaTestRunner.startRunnerWithArgs(JUnit4IdeaTestRunner.java:78)
   at com.intellij.rt.execution.junit.JUnitStarter.prepareStreamsAndStart(JUnitStarter.java:212)
   at com.intellij.rt.execution.junit.JUnitStarter.main(JUnitStarter.java:68)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
   at com.intellij.rt.execution.application.AppMain.main(AppMain.java:140)

2018-04-26 05:22:40 INFO UnitTestClassBase:102 - Class tear down completed ------ THE END -------
Picked up JAVA_TOOL_OPTIONS: -agentlib:jvmhook
Picked up _JAVA_OPTIONS: -Xrunjvmhook -Xbootclasspath/a:"C:\Program Files (x86)\HP\LeanFT\bin\java_shared\classes";"C:\Program Files (x86)\HP\LeanFT\bin\java_shared\classes\jasmine.jar"

Process finished with exit code -1

ying cao · ‎2018-05-03

Thank you Anton for the solution sharing! This issue is caused by Chrome proxy setting, after setting correct Chrome proxy, the issue disappears.

View solution in original post

Anton · ‎2018-04-26

Hi,

This is some error on the engine side, we will need to see the log file to know more.

Could you please perform the followin steps (I'm assuming you are using Windows, let me know if you use other OS):

Create the following directory: %localappdata%\Hewlett-Packard\LeanFT\LogConfigurations
In that directory create a file named leanft.runtime.log.config.json
Enter the following text in the file and save it:
{
"levels": {
"[all]": "trace"
},
"appenders": [{
"type": "file",
"absolute": true,
"filename": "c:/hpe.leanft.runtime.log",
"maxLogSize": 5242880,
"backups": 5
}]
}
restart the engine
reproduce the issue

then attach here the log file: c:/hpe.leanft.runtime.log

Regards,

Anton

ying cao · ‎2018-04-26

[2018-04-26 07:08:02.415] [INFO] BrowserManager - Going to launch browser of type: chrome  Session: 7ce14e85-c170-45ec-a9c2-63df8a0fa365
[2018-04-26 07:08:02.421] [TRACE] chromeBrowserLaunchHelper - launch: paths -  [ 'C:\\Program Files\\Google\\Chrome\\Application\\chrome.exe',
  'C:\\Program Files (x86)\\Google\\Chrome\\Application\\chrome.exe',
  'C:\\Users\\Administrator\\AppData\\Local\\Google\\Chrome\\Application\\chrome.exe' ] , arguments - [ 'about:blank' ]
[2018-04-26 07:08:02.427] [DEBUG] chromeBrowserLaunchHelper - launched pid:  undefined
[2018-04-26 07:08:02.428] [DEBUG] chromeBrowserLaunchHelper - Launch target not found: C:\Program Files\Google\Chrome\Application\chrome.exe
[2018-04-26 07:08:02.436] [DEBUG] chromeBrowserLaunchHelper - launched pid:  6612
[2018-04-26 07:10:02.440] [ERROR] BrowserManager - Browser launch timed out. browser type: chrome  Session: 7ce14e85-c170-45ec-a9c2-63df8a0fa365
[2018-04-26 07:10:02.441] [ERROR] BrowserManager - launch browser timeout occurred
[2018-04-26 07:10:02.443] [DEBUG] PackagesManager.ChannelManager - handle: responding with error to request from:  lightweight-engine error: { Error: launch browser timeout occurred
    at Function.LWE_Errors.createErrorWithStatus (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\lightweight-engine-common\lib\error_codes.js:13:21)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\web-mini-package\lib\browser_manager.js:144:58
    at _rejected (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:844:24)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:870:30
    at Promise.when (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:1122:31)
    at Promise.promise.promiseDispatch (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:788:41)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:604:44
    at runSingle (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:137:13)
    at flush (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:125:13)
    at _combinedTickCallback (internal/process/next_tick.js:131:7) status: -19 }
Error: launch browser timeout occurred
    at Function.LWE_Errors.createErrorWithStatus (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\lightweight-engine-common\lib\error_codes.js:13:21)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\web-mini-package\lib\browser_manager.js:144:58
    at _rejected (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:844:24)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:870:30
    at Promise.when (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:1122:31)
    at Promise.promise.promiseDispatch (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:788:41)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:604:44
    at runSingle (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:137:13)
    at flush (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\q\q.js:125:13)
    at _combinedTickCallback (internal/process/next_tick.js:131:7)
[2018-04-26 07:10:02.444] [DEBUG] PackagesManager.ChannelManager - adoptedResponse:  {
    "status": -19,
    "data": {
        "ErrorMessage": "launch browser timeout occurred"
    }
}
[2018-04-26 07:10:02.444] [DEBUG] DirectChannel - DirectChannel._send: going to send message:  {"type":"response","uid":3,"data":{"status":-19,"data":{"ErrorMessage":"launch browser timeout occurred"}}}
[2018-04-26 07:10:02.444] [DEBUG] DirectChannel - DirectChannel._onMessageReceived: called with {"type":"response","uid":3,"data":{"status":-19,"data":{"ErrorMessage":"launch browser timeout occurred"}}}
[2018-04-26 07:10:02.445] [ERROR] Engine.ChannelManager - send: received error from:  PackageManager_1
[2018-04-26 07:10:02.446] [TRACE] SimplePromiseThrottler - throttle: <== Exiting the concurrent operations count  0  of  4  operations in the queue  0
[2018-04-26 07:10:02.446] [DEBUG] Engine.ChannelManager - handle: responding with error to request from:  SDK_1 error: { Error: launch browser timeout occurred
    at Function.ChannelManagerBase.processResponse (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\lightweight-engine-common\lib\channels-base.js:122:21)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\lightweight-engine-common\lib\channels-base.js:65:43
    at DirectChannel._handleResponse (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\leanft.common\lib\direct_channel.js:180:9)
    at DirectChannel._onMessageReceived (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\leanft.common\lib\direct_channel.js:143:42)
    at ontimeout (timers.js:475:11)
    at tryOnTimeout (timers.js:310:5)
    at Timer.listOnTimeout (timers.js:270:5) status: -19 }
Error: launch browser timeout occurred
    at Function.ChannelManagerBase.processResponse (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\lightweight-engine-common\lib\channels-base.js:122:21)
    at C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\lightweight-engine-common\lib\channels-base.js:65:43
    at DirectChannel._handleResponse (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\leanft.common\lib\direct_channel.js:180:9)
    at DirectChannel._onMessageReceived (C:\Program Files (x86)\HP\LeanFT\LWE\lightweight-engine\node_modules\leanft.common\lib\direct_channel.js:143:42)
    at ontimeout (timers.js:475:11)
    at tryOnTimeout (timers.js:310:5)
    at Timer.listOnTimeout (timers.js:270:5)
[2018-04-26 07:10:02.446] [DEBUG] Engine.ChannelManager - adoptedResponse:  {
    "format": "LeanFT",
    "version": "1",
    "agentType": "leanFTClient",
    "data": {
        "status": -19,
        "data": {
            "ErrorMessage": "launch browser timeout occurred"
        },
        "type": "LaunchApplication",
        "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365"
    }
}
[2018-04-26 07:10:02.447] [DEBUG] ChannelHelper - sending response. channel: 1, msg: "{\"requestId\":4,\"uid\":4,\"type\":\"response\",\"data\":{\"format\":\"LeanFT\",\"version\":\"1\",\"agentType\":\"leanFTClient\",\"data\":{\"status\":-19,\"data\":{\"ErrorMessage\":\"launch browser timeout occurred\"},\"type\":\"LaunchApplication\",\"sessionId\":\"7ce14e85-c170-45ec-a9c2-63df8a0fa365\"}}}"
[2018-04-26 07:10:02.480] [DEBUG] ChannelHelper - message received channel: 1, msg: {
    "data": {
        "agentType": "leanFTClient",
        "data": {
            "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
            "type": "CLOSE_SESSION",
            "transactionId": 6
        },
        "format": "LeanFT",
        "version": "1"
    },
    "requestId": 5,
    "type": "request"
}
[2018-04-26 07:10:02.481] [DEBUG] WrappedChannel - Message received. ChannelId:1
[2018-04-26 07:10:02.481] [DEBUG] Engine.ChannelManager - handle: received request from:  SDK_1 msg:  {
    "agentType": "leanFTClient",
    "data": {
        "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
        "type": "CLOSE_SESSION",
        "transactionId": 6
    },
    "format": "LeanFT",
    "version": "1"
}
[2018-04-26 07:10:02.481] [TRACE] SimplePromiseThrottler - throttle: ==> Entering the concurrent operations count  1  of  4  operations in the queue  0
[2018-04-26 07:10:02.482] [DEBUG] SessionManager - closeSessionInner: closing a session: 7ce14e85-c170-45ec-a9c2-63df8a0fa365
[2018-04-26 07:10:02.482] [TRACE] SessionManager - closeSessionInner: send MSG to lab manager: { type: 'SessionCloses',
  sessionId: '7ce14e85-c170-45ec-a9c2-63df8a0fa365',
  data: [] }
[2018-04-26 07:10:02.483] [DEBUG] LocalLabManager - Found handler for type:  SessionCloses
[2018-04-26 07:10:02.483] [TRACE] LocalLabManager - handleSessionCloses: entered
[2018-04-26 07:10:02.483] [TRACE] MobileEnvSupplier - sessionCloses: 7ce14e85-c170-45ec-a9c2-63df8a0fa365 . labObjects: []
[2018-04-26 07:10:02.485] [TRACE] SessionManager - closeSessionInner: clear test objects: []
[2018-04-26 07:10:02.485] [DEBUG] Engine.ChannelManager - notify : target:  { target: 'PackageManager_1' } msg: {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": []
}
[2018-04-26 07:10:02.485] [DEBUG] DirectChannel - DirectChannel._send: going to send message:  {"type":"voidRequest","uid":4,"data":{"type":"ClearObjects","sessionId":"7ce14e85-c170-45ec-a9c2-63df8a0fa365","data":[],"to":{"target":"PackageManager"}}}
[2018-04-26 07:10:02.486] [TRACE] SimplePromiseThrottler - throttle: <== Exiting the concurrent operations count  0  of  4  operations in the queue  0
[2018-04-26 07:10:02.486] [DEBUG] Engine.ChannelManager - handle: responding to request from:  SDK_1
[2018-04-26 07:10:02.486] [DEBUG] Engine.ChannelManager - adoptedResponse:  {
    "format": "LeanFT",
    "version": "1",
    "agentType": "leanFTClient",
    "data": {
        "status": 0,
        "data": [
            null
        ],
        "type": "CLOSE_SESSION",
        "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365"
    }
}
[2018-04-26 07:10:02.486] [DEBUG] ChannelHelper - sending response. channel: 1, msg: "{\"requestId\":5,\"uid\":5,\"type\":\"response\",\"data\":{\"format\":\"LeanFT\",\"version\":\"1\",\"agentType\":\"leanFTClient\",\"data\":{\"status\":0,\"data\":[null],\"type\":\"CLOSE_SESSION\",\"sessionId\":\"7ce14e85-c170-45ec-a9c2-63df8a0fa365\"}}}"
[2018-04-26 07:10:02.486] [DEBUG] DirectChannel - DirectChannel._onMessageReceived: called with {"type":"voidRequest","uid":4,"data":{"type":"ClearObjects","sessionId":"7ce14e85-c170-45ec-a9c2-63df8a0fa365","data":[],"to":{"target":"PackageManager"}}}
[2018-04-26 07:10:02.487] [DEBUG] PackagesManager.ChannelManager - handle: received request from:  lightweight-engine msg:  {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager"
    }
}
[2018-04-26 07:10:02.487] [DEBUG] Dispatcher - handling message  {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager"
    }
}
[2018-04-26 07:10:02.488] [DEBUG] Dispatcher - handle: Forwarding to target: { target: 'PackageManager' }
[2018-04-26 07:10:02.488] [DEBUG] PackageManager - handling message:  { type: 'ClearObjects',
  sessionId: '7ce14e85-c170-45ec-a9c2-63df8a0fa365',
  data: [],
  to: { target: 'PackageManager' } }
[2018-04-26 07:10:02.489] [DEBUG] PackageManager - Found handler for type:  ClearObjects
[2018-04-26 07:10:02.489] [DEBUG] PackageManager - notifyAllPackages { type: 'ClearObjects',
  sessionId: '7ce14e85-c170-45ec-a9c2-63df8a0fa365',
  data: [],
  to: { target: 'PackageManager' } }
[2018-04-26 07:10:02.489] [DEBUG] Dispatcher - send: sending to target:  PackageManager
[2018-04-26 07:10:02.489] [DEBUG] Dispatcher - handle: Forwarding to package: WebPackage
[2018-04-26 07:10:02.490] [DEBUG] Dispatcher - Forwarding to internal target
[2018-04-26 07:10:02.490] [DEBUG] WebPackage - handling message  {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager",
        "package": "WebPackage"
    }
}
[2018-04-26 07:10:02.490] [DEBUG] WebPackage - Found handler for type: ClearObjects
[2018-04-26 07:10:02.490] [DEBUG] Dispatcher - send: sending to target:  PackageManager
[2018-04-26 07:10:02.490] [DEBUG] Dispatcher - handle: Forwarding to package: MobilePackage
[2018-04-26 07:10:02.490] [DEBUG] Dispatcher - Forwarding to internal target
[2018-04-26 07:10:02.490] [DEBUG] MobilePackage - handle: {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager",
        "package": "MobilePackage"
    }
}
[2018-04-26 07:10:02.490] [TRACE] MobilePackage - _sendDirectlyToTestObjectIfApplicable entered: {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager",
        "package": "MobilePackage"
    }
}
[2018-04-26 07:10:02.491] [TRACE] MobilePackage - _sendDirectlyToTestObjectIfApplicable: no target test object - do not process
[2018-04-26 07:10:02.491] [DEBUG] Dispatcher - send: sending to target:  PackageManager
[2018-04-26 07:10:02.491] [DEBUG] Dispatcher - handle: Forwarding to package: GeneralPackage
[2018-04-26 07:10:02.491] [DEBUG] Dispatcher - Forwarding to internal target
[2018-04-26 07:10:02.491] [DEBUG] GeneralPackage - handling message:  {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager",
        "package": "GeneralPackage"
    }
}
[2018-04-26 07:10:02.491] [DEBUG] MobilePackage - handle: found handler for type: ClearObjects
[2018-04-26 07:10:02.492] [DEBUG] MobilePackage - _handleClearObjects: {
    "type": "ClearObjects",
    "sessionId": "7ce14e85-c170-45ec-a9c2-63df8a0fa365",
    "data": [],
    "to": {
        "target": "PackageManager",
        "package": "GeneralPackage"
    }
}
[2018-04-26 07:10:02.492] [DEBUG] MobileObjectsManager - removeTestObjects: entered []
[2018-04-26 07:10:02.492] [DEBUG] PackagesManager.ChannelManager - handle: responding to request from:  lightweight-engine
[2018-04-26 07:10:02.492] [DEBUG] PackagesManager.ChannelManager - adoptedResponse:  {
    "status": 0,
    "data": null
}
[2018-04-26 07:10:02.861] [INFO] ChannelHelper - Channel close. ChannelId:1
[2018-04-26 07:10:02.861] [INFO] ChannelHelper - _cleanPendingRequests: Called
[2018-04-26 07:10:02.862] [INFO] WrappedChannel - Channel close. ChannelId:1
[2018-04-26 07:10:02.862] [TRACE] Engine.ChannelManager - onDisconnect: disconnecting from SDK_1
[2018-04-26 07:10:02.862] [INFO] LightWeight.Dispatcher - onDisconnect: disconnected from  { target: 'SDK_1' }
[2018-04-26 07:10:02.863] [INFO] SessionManager - onClientDisconnected: eventInfo: { client: { target: 'SDK_1' }, additionalInfo: {} }
[2018-04-26 07:11:22.285] [DEBUG] Engine.ChannelManager - send : target:  { target: 'LftRuntime' } msg: {
    "type": "CheckLicense",
    "sessionId": "00000000-0000-0000-0000-000000000000",
    "data": null
}
[2018-04-26 07:11:22.285] [TRACE] WSCommunicationChannel - send: Started
[2018-04-26 07:11:22.285] [DEBUG] ChannelHelper - sending message. channel: 0, msg: {"requestId":6,"uid":6,"type":"request","data":{"format":"LeanFT","version":"1","agentType":"leanFTClient","data":{"type":"CheckLicense","sessionId":"00000000-0000-0000-0000-000000000000","data":null}}}
[2018-04-26 07:11:22.288] [DEBUG] ChannelHelper - message received channel: 0, msg: {
    "type": "response",
    "uid": 6,
    "data": {
        "format": "LeanFT",
        "version": "1",
        "agentType": "leanFTClient",
        "data": {
            "type": "CheckLicense",
            "sessionId": "00000000-0000-0000-0000-000000000000",
            "transactionId": 0,
            "status": 0,
            "data": {}
        }
    }
}

Hi,

Thank you for the reply and solution about how to create the log.

Please refer to the attachment log file I get.

Now the error changes to :

com.hp.lft.sdk.GeneralLeanFtException: launch browser timeout occurred.

Best Regards

Anton · ‎2018-04-26

OK, I see you are trying to Launch Chrome, is the browser launched?

Do you have the extension installed?

You can see the steps needed to set up the browser for testing here:

https://admhelp.microfocus.com/leanft/en/14.03/HelpCenter/Content/HowTo/WebApps.htm#hp-minitoc-item-0

ying cao · ‎2018-04-26

Hi,

I have enabled LeanFT add-in in Chrome.

The error pops up with the add-in enabled in Chrome

Best Regards

Anton · ‎2018-04-26

Could you attach the full log file?

ying cao · ‎2018-04-26

Hi,

Just I attach the log file, but seems the log file can not be uploaded to the website correctly.

Could you share how to attach a file in this website?

Best Regards

Anton · ‎2018-04-26

Hi,

I will send you my contact detail in a private message.

ying cao · ‎2018-04-27

Hi,

I have sent you log file through email.

Could you please share what is wrong with my LeanFT and how to fix it?

Thank you for the help!

Best Regards

ying cao · ‎2018-05-03

Thank you Anton for the solution sharing! This issue is caused by Chrome proxy setting, after setting correct Chrome proxy, the issue disappears.

View solution in original post