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Absent Member.. Enk-A-Mania Absent Member..
Absent Member..
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Locking code QTP

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Greetings,

 

We ordered three additional licenses for QTP 11.  The support person is asking for a locking code.  I sent over what it was 3 years ago, thinking it has not changed. I don't know the qtp license server side, nor is my engineer that familiar with how to find the locking code.  What are the steps to get the locking code and should we enter a new ticket, as I haven't heard from HP support for a long time.

 

Thanks

 

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Absent Member.. vzamoraz Absent Member..
Absent Member..

Re: Locking code QTP

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Hello,

 

       You can collect the locking-code by running the micdetect report.

       You can download the micdetect report from the kb article below:

       How to collect extra necessary information for HP Support?

       Run the micdetect directly on the license server machine.

       Open the report, at the end you will see the locking-code.

 

 

Regards.

 

Note: The Opinions expressed in my post are mine alone, and do not reflect the opinions of my employer. No warranties express or implied for any answered posted

 

If you have a valid contract with HP feel free to visit our FT/QTP Support Customer Forums: http://h30499.www3.hp.com/t5/Functional-Testing-QTP/ct-p/sws-Fun_Test

You can create an account with your HP credentials

 

 

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Absent Member.. vzamoraz Absent Member..
Absent Member..

Re: Locking code QTP

Jump to solution

Hello,

 

       You can collect the locking-code by running the micdetect report.

       You can download the micdetect report from the kb article below:

       How to collect extra necessary information for HP Support?

       Run the micdetect directly on the license server machine.

       Open the report, at the end you will see the locking-code.

 

 

Regards.

 

Note: The Opinions expressed in my post are mine alone, and do not reflect the opinions of my employer. No warranties express or implied for any answered posted

 

If you have a valid contract with HP feel free to visit our FT/QTP Support Customer Forums: http://h30499.www3.hp.com/t5/Functional-Testing-QTP/ct-p/sws-Fun_Test

You can create an account with your HP credentials

 

 

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Absent Member.. Enk-A-Mania Absent Member..
Absent Member..

Re: Locking code QTP

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Thanks for your help
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