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QTP/UFT support tips: Repair process

1. Close QTP
2. Open Windows Registry Editor (Go to the Start menu, select “Run”, type “regedit” and click “Ok”)
3. Navigate to HKEY_CURRENT_USER\Software\Mercury Interactive
4. Right click on “QuickTest Professional” folder, select “Export” and save the file prompted
5. Right click on “QuickTest Professional” folder and select “Delete”
6. Navigate to HKEY_LOCAL_MACHINE\Software\Mercury Interactive
7. Right click on “QuickTest Professional” folder, select “Export” and save the file prompted
8. Right click on “QuickTest Professional” folder and select “Delete”
9. Browse to profile’s application data (Go to the Start menu, select “Run”, type “%appdata%\HP” and click “Ok”) and rename folder called “QuickTest Professional” to “QuickTest Professional.BAK”
10. Go to Control Panel -> Add/Remove Programs -> QTP -> Repair.
If you cannot see it
Launch QTP's Setup.exe like if you want to install it again.
Select the option install QTP
On the installation wizard you will see the option Repair.
Check it and continue with the wizard
Finish the repair process and launch QTP again

 

 

 

 

HP support
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