Highlighted
Established Member..
Established Member..
106 views

UFT 12.51 client installed on a windows server is not able to access the autopass license server 8.3

I  would like to know if anyone had experience this issue .UFT 12.51 client installed on user laptops is able to access the auto pass license server, but we are having issues with the UFT client installed on another Windows server. Getting an error -"License server is not available"

0 Likes
1 Reply
Highlighted
Outstanding Contributor.
Outstanding Contributor.

Re: UFT 12.51 client installed on a windows server is not able to access the autopass license server

Hi Fred,

Hope you are doing well.

Sometimes the client machine is configured to use a seat license for information on how to check and modify the license configuration, refer to Document ID KM175022 - How to switch between a seat (local) and a concurrent (floating) license.

 

Also you can check the network connection between the client and server machines by pinging the license server machine in a command prompt window.  example:   c: ping <license server name>

 

Another possible  issue could be if the license key file (lservrc) cannot be found on the server.
The lservrc file should be located in the following directory:

<drive>Program FilesRainbow TechnologiesSentinelLM <version> ServerEnglish

If the file is not there, the license server will not be able to locate licenses. Search the license server machine for the file. If found, move the file to the expected directory and restart the SentinelLM service. If the file is not found, licenses are not installed. For information on installing licenses, refer to Document ID KM175024 - How to install QuickTest Professional licenses.

 

 Also something very important is if the Client machine connects through VPN software.
If the client machine is connecting through VPN software, verify that VPN has not been configured to use "IPSec over UDP". This configures the network to use NAT, which is not supported.

 

Hope you will find well this information.

 

Regards,

” If you find this or any post useful to resolve the issue, please mark this thread as correct answer and other members can benefit with the information given”

Ruddy Alvarez H.
Customer Support Engineer

If you find thst aat this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the pond show your appreciation.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.