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UFT 12.51 client installed on a windows server is not able to access the autopass license server 8.3

I  would like to know if anyone had experience this issue .UFT 12.51 client installed on user laptops is able to access the auto pass license server, but we are having issues with the UFT client installed on another Windows server. Getting an error -"License server is not available"

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Outstanding Contributor.
Outstanding Contributor.

Re: UFT 12.51 client installed on a windows server is not able to access the autopass license server

Hi Fred,

Hope you are doing well.

Sometimes the client machine is configured to use a seat license for information on how to check and modify the license configuration, refer to Document ID KM175022 - How to switch between a seat (local) and a concurrent (floating) license.


Also you can check the network connection between the client and server machines by pinging the license server machine in a command prompt window.  example:   c: ping <license server name>


Another possible  issue could be if the license key file (lservrc) cannot be found on the server.
The lservrc file should be located in the following directory:

<drive>Program FilesRainbow TechnologiesSentinelLM <version> ServerEnglish

If the file is not there, the license server will not be able to locate licenses. Search the license server machine for the file. If found, move the file to the expected directory and restart the SentinelLM service. If the file is not found, licenses are not installed. For information on installing licenses, refer to Document ID KM175024 - How to install QuickTest Professional licenses.


 Also something very important is if the Client machine connects through VPN software.
If the client machine is connecting through VPN software, verify that VPN has not been configured to use "IPSec over UDP". This configures the network to use NAT, which is not supported.


Hope you will find well this information.



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