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UFT 14.X - UFT not opening after showing splash screen for validating license in the trial version

I have installed UFT 14.0 trial version on my laptop. Although the installation was smooth, I am unable to proceed beyond the splash screen as it closes after showing "Validating License" in the splash and then it automatically closes. I don't get the popup to continue using trial license. Please help.

My system Info:

OS: Windows 10 Home, RAM: 8GB, Type: 64 Bit

UAC Setting: Lowest (Never Notify)

Attached are the HP UFT logs which shows a lot of errors in the licensing and missing files errors.

2017-12-26 05:51:32,019 ExceptionFormatter [   1] ERROR System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {A6AD8419-35F3-4448-8181-559B417FED25} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
   at HP.QTP.BackEndServices.BackEndManager.get_ApplicationRack()
   at HP.QTP.BackEndServices.BackEndManager.get_ProductInfo()
   at HP.QTP.BackEndServices.BackEndManager.InitializeProduct(Boolean isAutomation)
2017-12-26 05:51:32,019 HP.QTP.BackEndServices [   1] ERROR No available license.
Exception Data:
Retrieving the COM class factory for component with CLSID {A6AD8419-35F3-4448-8181-559B417FED25} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
Stack Trace:
   at HP.QTP.BackEndServices.BackEndManager.get_ApplicationRack()
   at HP.QTP.BackEndServices.BackEndManager.get_ProductInfo()
   at HP.QTP.BackEndServices.BackEndManager.InitializeProduct(Boolean isAutomation)

2017-12-26 05:52:56,335 ExceptionFormatter [   1] ERROR System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {A6AD8419-35F3-4448-8181-559B417FED25} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
   at HP.QTP.BackEndServices.BackEndManager.get_ApplicationRack()
2017-12-26 05:52:56,335 HP.QTP.BackEndServices [   1] ERROR Failed to create Application rack.
Exception Data:
Retrieving the COM class factory for component with CLSID {A6AD8419-35F3-4448-8181-559B417FED25} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
Stack Trace:
   at HP.QTP.BackEndServices.BackEndManager.get_ApplicationRack()

2017-12-26 05:52:56,353 ExceptionFormatter [   1] ERROR System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {A6AD8419-35F3-4448-8181-559B417FED25} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
   at HP.QTP.BackEndServices.BackEndManager.get_ApplicationRack()
   at HP.QTP.BackEndServices.BackEndManager.get_ProductInfo()
   at HP.QTP.BackEndServices.BackEndManager.InitializeProduct(Boolean isAutomation)
2017-12-26 05:52:56,353 HP.QTP.BackEndServices [   1] ERROR No available license.
Exception Data:
Retrieving the COM class factory for component with CLSID {A6AD8419-35F3-4448-8181-559B417FED25} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
Stack Trace:
   at HP.QTP.BackEndServices.BackEndManager.get_ApplicationRack()
   at HP.QTP.BackEndServices.BackEndManager.get_ProductInfo()
   at HP.QTP.BackEndServices.BackEndManager.InitializeProduct(Boolean isAutomation)

 

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3 Replies
Highlighted
Contributor.
Contributor.

Re: UFT 14.X - UFT not opening after showing splash screen for validating license in the trial versi

Even we are facing the same issue, any leads to resolve the issue.

Thank you,

Kal

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Trusted Contributor.
Trusted Contributor.

Re: UFT 14.X - UFT not opening after showing splash screen for validating license in the trial versi

Hello,

From the logs I suspect that UFT was not installed correctly due to some missing permissions.

Is it possible for you to uninstall UFT and install it again but this time by running the setup as an administrator? 

Thanks,

Mihai

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New Member.

Re: UFT 14.X - UFT not opening after showing splash screen for validating license in the trial versi

We have the exact same issue. I also did the recommended reinstall with Admin permissions and that made no difference. We have 14.52. 

My machine is an Azure VM. I tried this on 2 machines and the same issue on both.

 

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