joao_guilherme
Visitor.
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installation error

I'm having trouble installing UFT ONE 15.0 (see attached evidence) I have already installed all the requirements, even so you are not installing, could you help me?

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5 Replies
Micro Focus Expert
Micro Focus Expert

Re: installation error

Could you provide the installation log by clicking "Open installation log" at the end of the installation?

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joao_guilherme
Visitor.

Re: installation error

follow log

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: installation error

Hi,
Based on the log, Please make sure you are running the installer with administrator permission.
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joao_guilherme
Visitor.

Re: installation error

yes I am.
both for adm and for that "solve compatibility problems".
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Micro Focus Expert
Micro Focus Expert

Re: installation error

It looks issue is related to certificate:

MSI (c) (84:20) [10:08:43:829]: Doing action: FindInstalledDevenvCA
MSI (c) (84:20) [10:08:43:829]: Note: 1: 2205 2: 3: ActionText
Action 10:08:43: FindInstalledDevenvCA.
Action start 10:08:43: FindInstalledDevenvCA.
MSI (c) (84:20) [10:08:43:923]: Creating MSIHANDLE (27) of type 790542 for thread 2592
MSI (c) (84:70) [10:08:43:923]: Invoking remote custom action. DLL: C:\Users\JOAO~1.COG\AppData\Local\Temp\MSIA71E.tmp, Entrypoint: FindInstalledDevenvCA
MSI (c) (84!A4) [10:08:44:251]: Creating MSIHANDLE (28) of type 790531 for thread 12964
SFXCA: Extracting custom action to temporary directory: C:\Users\JOAO~1.COG\AppData\Local\Temp\MSIA71E.tmp-\
MSI (c) (84!A4) [10:08:44:251]: Closing MSIHANDLE (28) of type 790531 for thread 12964
CustomAction FindInstalledDevenvCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (84:70) [10:08:44:579]: Closing MSIHANDLE (27) of type 790542 for thread 2592
Action ended 10:08:44: FindInstalledDevenvCA. Return value 3.
MSI (c) (84:20) [10:08:44:579]: Doing action: custom_FatalError
MSI (c) (84:20) [10:08:44:579]: Note: 1: 2205 2: 3: ActionText

I'd suggest that you raise a support ticket with us.

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