Highlighted
Frequent Contributor.. Frequent Contributor..
Frequent Contributor..
109 views

<Sprinter Support Tip> Sprinter 12.01 hangs when Step Capture session is started for the second time

 

We have encounter situations were Sprinter 12.01 seems to hang when Step Capture session is started for the second time; it always works fine the first time.

 

How to reproduce the behavior:

 

  • Open Sprinter
  • Connect to any ALM project
  • Go to Plan module
  • Create new test
  • Click on "Steps Capture". This will work fine
  • End steps capture
  • Click on "Steps Capture" again. It will reproduce the issue at this point and hang.

 

 

This issue is resolved with the introduction of Sprinter 12.01 Patch 2.

  

Please download and install Sprinter 12.01 Patch 2:

 

1.   Install Sprinter 12.01 Patch 2:

 

       Download Patch 2 here

 

2.   Reboot the machine.

 

 

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Labels (1)
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.