Sandeeptreddy Regular Contributor.
Regular Contributor.
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Auto Pass license server Compatibility Issues

Issue: The issue is about UFT 14.50 accessing the Auto Pass License server for license validation.

Description: 

  • UFT 14.50 is installed on Virtual Machine with Windows Server 2016 Standard Operating System.
  • Auto Pass license server (Version 10.3.0) is installed on another Virtual Machine with Windows Server 2016 operating system

I am able to access the Autopass license sever dashboard page from the browser on the VM that is failing to validate the license.

Error Message that I am receving is on the license wizard is...

Cannot Connect to the License server. Check you network connection ot license server version compatibility.

I've checked the connectivity of license server from the VM which is fine. 

However, UFT 14.01 that is installed on another Virtual Machine (on a similar Windows Server 2016 operating system) is able to communicate and validate the Autopass license server without any issues.

Steps Followed to Troubleshoot the Issue: But issue still persists

Enable TLS for APLS:

  • Stop APLS services and verify the below parameters
  • Edit the Server.xml file  under C:\Program Files\HP\HP AutoPass License Server\HP AutoPass License Server\HP AutoPass License Server\conf

Change the below highlighted attributes TO (I) keyAlias="hp_cert” (ii)  sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2".  Highlighted below

<Connector executor="tomcatThreadPool" compression="on" compressionMinSize="128" compressableMimeType="text/html, text/xml,text/plain,text/javascript,text/css," port="5814" protocol="org.apache.coyote.http11.Http11Protocol" maxThreads="750" SSLEnabled="true" scheme="https" secure="true"  keystoreFile="C:\Program Files\HP\HP AutoPass License Server/HP AutoPass License Server/HP AutoPass License Server/conf/keystore.jks" keystorePass="autopass" keyAlias="hp_cert"  sslEnabledProtocols=" TLSv1,TLSv1.1,TLSv1.2"  ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,  TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,SSL_RSA_WITH_RC4_128_SHA" clientAuth="false" sslProtocol="TLS" connectionTimeout="60000" keepAliveTimeout="10000" server="HPE AutoPass License Server"/>

  • Start the service again

 

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5 Replies
Honored Contributor.. arichtman Honored Contributor..
Honored Contributor..

Re: Auto Pass license server Compatibility Issues

UFT 14.50 not compatible with APLS 10.3.0. You will corrupt the data folder. You need to upgrade APLS to 10.7.0

Knowledge Partner
Knowledge Partner

Re: Auto Pass license server Compatibility Issues

We had the same issue and upgrading to 10.6.0 resolved the issue.

Mark SMith.

PennyW Respected Contributor.
Respected Contributor.

Re: Auto Pass license server Compatibility Issues

Hello.

 

I am getting the same error.  License Server is not available after making the changes you stated.

 

Is UFT 14.03 compatible with 10.7 autopass server?

 

Thanks.

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Knowledge Partner
Knowledge Partner

Re: Auto Pass license server Compatibility Issues

According to the Product Availability Matrif you need to do the following to use 14.03 with Autopass v10.7

Requires you to configure SSL support. For details, see the AutoPass 10.7 SSL Communication Support document (requires login).

The link to this info is on page 9 here:

PAM

Mark Smith

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Knowledge Partner
Knowledge Partner

Re: Auto Pass license server Compatibility Issues

Link doesn't seem to be working, here it is - https://admhelp.microfocus.com/uft/en/PAM/UFT_14.xx_PAM.pdf

Mark Smith.

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