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Absent Member.. Stephen_Carr Absent Member..
Absent Member..
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HP UFT 12.00 and McAfee HIPS

Has anybody installed HP UFT 12.00 and experiencing problems starting UFT because of McAfee HIPS?  We are experiencing freezes which will not allow us to launch UFT 12 more than once without rebooting.  In other words, we cannot start UFT 12, close it, and then start it again.  We have to reboot every time we want to start UFT 12.  We were told by HP to disable McAfee.  We have installed UFT 12 on a Dell Pentium(R) Dual-Core CPU E5300 @ 2.60 GHz, 8.00 GB RAM, 64-bit operating system, Microsoft Windows 7 Enterprise, Service Pack 1.   We are using the UFT 12.00 30 day evaluation license to test drive on this box before we commit to upgrading from UFT 11.53 to UFT 12.00. 

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6 Replies
Absent Member.. vzamoraz Absent Member..
Absent Member..

Re: HP UFT 12.00 and McAfee HIPS

Hello Stephen,

 

What version of McAfee HIPS are you using?

 

There was a problem with version 7 and this was fixed on version 8.

 

You can check the details and workarounds on this link: https://kc.mcafee.com/corporate/index?page=content&id=KB60391&actp=search&searchid=1253053309879

 

 

 

HP support

If you find that this or any post resolves your issue, mark it as an accepted solution.

 

Note: The Opinions expressed in my post are mine alone, and do not reflect the opinions of my employer. No warranties express or implied for any answered posted.

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Absent Member.. Stephen_Carr Absent Member..
Absent Member..

Re: HP UFT 12.00 and McAfee HIPS

We’re running HIPS 8.0 with patch 4. We removed HIPS in an effort to get past this. We still have the issue with HIPS removed. No joy.
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Absent Member.. vzamoraz Absent Member..
Absent Member..

Re: HP UFT 12.00 and McAfee HIPS

Hello Stephen,

 

         -After UFT freez check from task manager if there is just 1 UFT.exe process present, close the process, ensure no other UFT.exe process is present and try to Launch.

         -If you start the machien in safe mode it allows you to open and close UFT any time?

         -Do you have the oportunity to disable Mcafee and try to restart UFT (just to check if anitivrus itself could cause the problem)? If yes,  try it.

        

     

 Regards.

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Absent Member.. Stephen_Carr Absent Member..
Absent Member..

Re: HP UFT 12.00 and McAfee HIPS

Good morning vzamoraz,

 

1.  There is only one UFT.exe *32 process running when start up freeze occurs.

 

2.  Running in safe mode does allow us to open and close HP UFT 12.00 more than once since last restart of the machine, but this is not an acceptable solution.

 

3.  McAfee has been disabled for several days now.

 

4.  We are not convinced this is a McAfee problem.  We encounter no such difficulties with HP UFT 11.53.  Regardless, we expect HP UFT 12.00 to play nicely with McAfee.  If it does not, then this is unacceptable.  We have previously opened up an HP Support Case on this issue and were told by HP to disable McAfee On Access Scanning.  As mentioned earlier, we have also disabled McAfee HIPS.

 

5.  Our management has directed us to remain with HP UFT 11.53.  Thanks for all your help.

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Absent Member.. vzamoraz Absent Member..
Absent Member..

Re: HP UFT 12.00 and McAfee HIPS

Hello Stephen,

 

                Please try this:

                Rename this 2 registry keys (could by addin  _bkp)

                a.    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Mercury.HookMediator]

                b.    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Mercury.HookMediator.1]

                example:

                a.    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Mercury.HookMediator_bkp]

                b.    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Mercury.HookMediator.1_bkp]

 

                Let me know if UFT is able to open  normally times after

 

Regards.

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Ruddy_A_FT Outstanding Contributor.
Outstanding Contributor.

Re: HP UFT 12.00 and McAfee HIPS

Hi Stephen,

 

Could you please let us know if the solution provided solved the issue?

 

Best regards.

Ruddy Alvarez H.
Customer Support Engineer

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