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QTP Support Tip: 64 bit Java support broken after installing java add-in hotfix

Hello everyone,


In QTP 11, it seems after installing patches QTPJV_00057 or QTPJV_00059, the Java 1.6 or 1.7 64 bit Java Add-in support does not work anymore (there is no Java recognition). In fact, the support does not seem to load into JRE as no “Loading HP Java support…” line is seen on the console. This happens for any java AUT, even with a simple swing java sample.


The root cause for this issue is under investigation by R&D, and there should be a private hotfix in the way. By now, to workaround/solve this issue, it is necessary to try the following:


a. Ensure the Visual C++ 2005 ATL Update kb973923 is installed (on Windows Server 2003, 2008 and 2012). The update is already included in Windows 7, Windows 8, Windows Vista, and Windows XP.

b. Install the latest QTP Java hotfix (QTPJV_#####) that includes all or majority of java support files.

c. Open a support ticket with HP Software to receive the new hotfix (based on the ER: QCCR1J62540). If the hotfix is still not available, replace the java add-in files with the new set of files for java 64bit as mentioned on the QCCR1J62540 ticket (HP software support should be able to provide the files).


I hope this helps.




HP | Unified Functional Testing Engineer

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