QTP/UFT support tip: Web image not saved in test results
You can perform this steps to force it:
1-In the problematic machine Close QTP and test results
2-Access this path :<QTP/UFT installation>\bin
3-Copy this dll “ielpview.dll”
4-Move back to Run Result Viewer folder (same level as QTP/UFT folder)
5-Access the Run Result Viewer folder and then access the bin folder and search for the ielpview.dll that is present here too
6-Rename the ielpview.dll for ielpview_bkp.dll)
7-After that paste the dll you copy from QTP bin folder into this run results bin folder
8-Check if images are captured now
Note: if you have 64bits OS instead of Program Files you should access Program Files (x86)
In case issue persist after this you can use capturebitmap.
For more references check this link CaptureBitmap
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