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Resolve the TomSawyer lib ERROR when try to open UCMDB admin on a Linux client.

Idea ID 1675466

Resolve the TomSawyer lib ERROR when try to open UCMDB admin on a Linux client.

0 Votes
Status: Declined Submitted by Cadet 1st Class on ‎2018-11-21 13:21

When we try to open the UCMDB admin on a Linux Client machine we get an error like this and the admin gui do not load.

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ERROR UncaughtExceptionHandler:138 - [Thread-2:22] Resolved Exception message [An error has occurred: Tom Sawyer Licensing cannot determine the host ID of your machine.

Ensure that the license server is running with administrative privileges.]
Licensing: Tom Sawyer Licensing cannot determine the host ID of your machine.

Ensure that the license server is running with administrative privileges.

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Bill_Dyck
Micro Focus Expert
Micro Focus Expert
‎2018-11-30 22:36
‎2018-11-30 22:36
Status changed to: Declined

This apears to be a support issue - I've reached out to the author in a separate email to help

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