Upgrading from uCMDB 10.01 to 10.20 failed

[JacoDeWeerd]

Hello,

I just ran the uCMDB 10.20 upgrade and it fails in the proces.

The server status site, section Detailed Status lists a lot of components with status up but:

topology-search Failed

In the D:\hp\UCMDB\UCMDBServer\runtime\log\servicepack.install.log

the following line repeats over and over: (only thing changing is the time of course)

2015-04-30 14:12:41,578  INFO   [Starter for "topology-search" (during Writer server startup). (customer 1, id name: Default Client)] - No blacklist item contained spaces

A restart of the service and server did not change anything, the servicepack.install.log still repeats the same line.

It looks a lot like this topic:

http://h30499.www3.hp.com/t5/uCMDB-Support-Customer-Forum/After-upgrading-from-ucmdb-10-00-to-10-01-the-appserver-doesn-t/m-p/6267769#M1069

But there is no answer supplied 😞

Any suggestions to resolve this issue would really be appreciated!

Best regards,

Jaco de Weerd

[Melissa_C_UCMDB]

Hello Jaco ,

We hope you are doing well .

Thanks for share with us your interesting question .

Fistly , Would you please send us the next files : 

error.log , wrapper.log , startup.log 

Best Regards ,

[JacoDeWeerd]

Hi Melissa,

Thank you for your message. This week I am out of the office. I have also created case 4651298368. My colleagues are currently updating this case. If you are interested you can probably access the logs from that case? Otherwise I hope it will be solved and I will also update the outcome of the case here.

Best regards,

Jaco

[JacoDeWeerd]

The Case is still open, no solution yet.

[JacoDeWeerd]

Updates so far:

Running the following JMX methods and restarting  the UCMDB server did not provide a solution
UCMDB:service=Topology Search Services::Reindex  (failed)
UCMDB:service=DAL services::rebuildModelDBSchemaAndViews  (failed)
UCMDB:service=History DB Services::alignHistoryForType  (succeeded)

In error and startup log there is a specific error that suggests where the issue could be. Except the black list items there is an issue with the Solr search engine:

2015-05-20 15:03:10,889 ERROR [Starter for "topology-search" (during Writer server startup). (customer 1, id name: Default Client)] - Failed to start component [topology-search]
java.lang.NoClassDefFoundError: Could not initialize class com.hp.ucmdb.search.connection.SolrGlobalConnectionManager
at com.hp.ucmdb.search.connection.SolrConnectionFactory.acquire(SolrConnectionFactory.java:15)
at com.hp.ucmdb.search.connection.SolrConnectionFactory.acquire(SolrConnectionFactory.java:6)
at com.hp.ucmdb.search.CmdbSearch.getSearchEngineConnection(CmdbSearch.java:705)
at com.hp.ucmdb.search.CmdbSearch.initConnectionFactory(CmdbSearch.java:118)
at com.hp.ucmdb.search.CmdbSearch.(CmdbSearch.java:84)
at com.hp.ucmdb.search.manager.SearchManagerImpl.startUp(SearchManagerImpl.java:97)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startup(ServiceComponentImpl.java:118)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startupSubsystemManagers(ServiceComponentImpl.java:108)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startUp(ServiceComponentImpl.java:70)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerInstanceImpl.startComponentLocally(CustomerInstanceImpl.java:104)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerInstanceImpl.startComponentLocally(CustomerInstanceImpl.java:94)
at com.mercury.topaz.cmdb.server.manage.instance.Controller$ComponentLifecycleImpl.startComponent(Controller.java:291)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController.startComponent(CustomerController.java:482)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController.access$200(CustomerController.java:29)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController$RunnerWrapper.run(CustomerController.java:444)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:599)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:534)
at java.lang.Thread.run(Thread.java:722)

Running JMX mthod> UCMDB:service=Settings Services > setSettingValue.
In the name field enter: cmdb.search.enabled.  (including trailing dot)
In the value field enter: true: If you want the search enabled. false: If you want the search disabled.
Click Invoke.
Restart the UCMDB server -> Did not provide a solution yet.

To be continued.

This post has been changed because invalid HTML was found in the message body.

[JacoDeWeerd · Accepted solution]

Workaround suggested by HP support did the trick:

The regional settings standard for our environments is dutch in wich the decimal separator is a , (comma)

For the service account which runs the UCMDB service, the decimal separator is set to a . (dot)

Now the installation continues.

We have seen more problems with the decimal  separator, also with the system health disk space monitors.

Nice to have a workaround, but weird that this was working in previous versions.