Welcome to the uCMDB Support Customer Forum!
We have heard requests from our customers to offer support via the community forums. After a successful pilot on our Service Manager product, with a Support Customer Forum for our uCMDB product.
This forum will only be accessible to those customers who have a valid support contract. This is an additional service for those customers who have a valid support contract on these products.
Expect the following activities in the Support customer forum:
- Expert sessions on product related topics via short videos and the ability to ask questions related to the specific session ;
- Tips and tricks;
- Information which will improve users knowledge of uCMDB
- Discussions with support experts.
We are also giving customers the possibility to request which activities they would like to see in this forum.
Our expert team of uCMDB Support Engineers will be actively monitoring these forums to answer questions. We encourage customers to try out this method of support rather than placing a telephone call or logging an online ticket. We do realize there will be situations where a support call is necessary, where we need to do more research.
However, we are hoping that customers will use this forum to get information or help on uCMDB topics.
As we look to the future, we believe this is a medium where we can provide quick support, share knowledge and help customers use the uCMDB product to run their businesses optimally.
If you have any ideas on how to improve this forum or what information you would like to see in this forum, then please let me know.
The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.
If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.