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Tony Barrett_2
Visitor.
1183 views

7.1.001 won't connect to vCenter 6.7

We're currently upgrading to a new vCenter 6.7 cluster. Versions are as follows;

VMware ESXi, 6.7.0, 10176752 

vCenter 6.7.0.20000, build 10244745

I've updated VM Explorer to the latest release - 7.1.001, inc the VDDK upgrade, but VM Explorer refuses to connect to the vCenter, with the following error;

ESX vCenter Error: This is not a supported vCenter (vCenter 5.5, 6.0, 6.5 or 6.7 required)

I've been in this position where Explorer hasn't caught up to the latest VMware releases, but I need to start backing up this new cluster asap. What are my options?

9 Replies
Member.. sam76
Member..

Re: 7.1.001 won't connect to vCenter 6.7

Hi,

I have exactly the same problem like tony....

dear support team, could you help us ?

thanks

0 Likes
trexman_1 Contributor.
Contributor.

Re: 7.1.001 won't connect to vCenter 6.7

We updated our vCenter last week from 6.0 to 6.7.0.20000 and have the same problem with VME 7.1.1

Attached  a screenshot of the error and the vCenter version.

0 Likes
trexman_1 Contributor.
Contributor.

Re: 7.1.001 won't connect to vCenter 6.7

Update: The Problem relates to the vCenter. We can backup VMs direct from all ESXi 6.0

The different version between vCenter and ESXi can't cause this problem, or?

0 Likes
macker Frequent Contributor.
Frequent Contributor.

Re: 7.1.001 won't connect to vCenter 6.7

From what I've seen in the past vm explorer has an explicit version compatibility defined in the code.  The new vCenter update (U1 / 10244745 / 6.7.0.20000) doesn't look to be supported.

Release numbers are here:

https://kb.vmware.com/s/article/2143838?docid=1014508

I had to roll back to a pre-upgrade snapshot.

0 Likes
macker Frequent Contributor.
Frequent Contributor.

Re: 7.1.001 won't connect to vCenter 6.7

I opened a support ticket and was told that a new version will be released in early 2019 that supports vCenter 6.7 U1.

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GunterO
Visitor.

Re: 7.1.001 won't connect to vCenter 6.7

Really? U1 is released almost 2 months ago!

0 Likes
Alberto Colonna
New Member.

Re: 7.1.001 won't connect to vCenter 6.7

Honestly, this scenario is unacceptable.
We can't backup our virtual environment, because the procuct is not compatible with vSphere 6.7 Update 2.
This version of VMware is not released yestarday!!!
Is not there any workaround like Veeam (for these product you can change a registry hive and go ahead) ?

Tks
Alberto

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: 7.1.001 won't connect to vCenter 6.7

We are working on it and expect to relase a VM Explorer Version that supports VMware vCenter verion 6.7 Update 1 within the next month. This is a tentative information without any legal obligation.

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Micro Focus Expert
Micro Focus Expert

Re: 7.1.001 won't connect to vCenter 6.7

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