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jellowood1 Absent Member.
Absent Member.
2307 views

HPE Explorer-transfer suspended

Getting error "transfer suspended, resuming in a few seconds"  when backing up any VM on one of my ESXi 5.5 hosts. HPE works on all my other ESXi servers. It will create the snapshot and a create the folder and a few tmp files on my storage device but that's it. This server has worked in the past but with older version of Trilead. Web Interface does the samething. I can see Trilead checked on VM firewall as 62000-65000 both inbound and outbound. I'm sure I'm missing alot more info so feel free to ask.

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17 Replies
AtanasD Absent Member.
Absent Member.

Re: HPE Explorer-transfer suspended

Hi, I have the same problem with last version of VM Explorer and ESXi 6.0. Did not find the solution yet.

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Micro Focus Expert
Micro Focus Expert

Re: HPE Explorer-transfer suspended

Hello,

to further analyze you issue, we need:

1. A timestamp of when this issue happened the last time
2. Debugs Logs

In case you have a support contract, please log a case or use support@trilead.com to open a case.
In case you do not have a support contract, upload the logs here.

Best Regards,

Michael

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jellowood Absent Member.
Absent Member.

Re: HPE Explorer-transfer suspended

Hello,

This only happens on my one server and happens everytime. Looking in the log file I noticed error about fragment size too big.

 

Timestamp is on 5/31/2016 at 3:08pm

 

Thanks

Jeff

 

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Ordy1
New Member.

Re: HPE Explorer-transfer suspended

I am having the same problem - does anyone have any suggestions why this should happen.  I have used HPE many times in the recent weeks without issue.

Any help or advice would be appreciated.

 

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hartsan
Visitor.

Re: HPE Explorer-transfer suspended

Disabling SSH (and the Trilead service in ports 62000-65000 etc) made my ESXi backups work again after updating to VM Explorer 7..1 with ESXi 6.7 support. That can possibly be used as a workaround until the issue is solved.

 

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BackupAdmin10
New Member.

Re: HPE Explorer-transfer suspended

Hi,

good to head I'm not the only one having this issue. Turning off VMexplorer agend let's me run backups now, but they are _very_ slow and don't support compression. So, it's not really a solution.

I filed a support request and hope they find someting. I have run backups with VMexplorer for years and this is the first serious problem I ran into.

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lichtmensch
Frequent Visitor.

Re: HPE Explorer-transfer suspended

any news on that?

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TheCrey
New Member.

Re: HPE Explorer-transfer suspended

Hello,

 

i do have the same issue. 

But it works after a while, somtimes it takes 5 Minutes than it works, sometimes it takes 10 minutes.
If i do multiple replica it looses connection after any step, and then it takes again 5 -15 minutes. 

I am not sure where to start to search for the issue. 

Any help appreciated. 

 

Regards

Crey 

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_Andy_ Contributor.
Contributor.

Re: HPE Explorer-transfer suspended

Hello,

I have the same issue. Is there any solution now? I´d be happy for help!

Thanks

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NMiller
New Member.

Re: HPE Explorer-transfer suspended

I am also seeing this problem on 7.1, It continues after a few minutes but it is quite annoying to see.

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Felici
New Member.

Re: HPE Explorer-transfer suspended

Also having same problem.   The backup will work, but unusably slow, by disabling the agent.  Verified all server-to-server network connectivity, etc. Files/directories are created on the target, but fail when starting the server to server connection.  This only happens with target being 6.7, but this worked on the previous version of VME.

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Micro Focus Expert
Micro Focus Expert

Re: HPE Explorer-transfer suspended

Please open a support case to receive a hotfix.

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_Andy_ Contributor.
Contributor.

Re: HPE Explorer-transfer suspended

Hello,

 
 the fix does not work. I already tested.
 
Best Regards
 
André
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Micro Focus Expert
Micro Focus Expert

Re: HPE Explorer-transfer suspended

I have sent the fix to several customers and got positive feedbac.k.
We need to analyze your issue futher in order to understand what it causes.

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