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Micro Focus Expert
Micro Focus Expert
685 views

VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

In case you require support for VCenter 6.7u1, please request the VM Explorer hotfix 7.1..2 from suppport.

A support case can be logged via three different ways:

Online web portal:
https://softwaresupport.softwaregrp.com/

Phone:
https://softwaresupport.softwaregrp.com/web/softwaresupport/support-contact-information

Chat:
https://softwaresupport.softwaregrp.com/web/softwaresupport/chat-language-selection

5 Replies
Carsten V Frequent Contributor.
Frequent Contributor.

Re: VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

Hello,

i use a trail version (Micro Focus VM Explorer 7.1.001) and i have the Problem to connect to vCenter 6.7 u1.
The support (via chat or via email) can not help me with my problem, since I use a trail version.
The support can not provide me with the necessary hotfix.

I can not buy any software that i have not tested!!!!

Where can I download the hotfix?

 

Best regards

Carsten Volke

0 Likes
Highlighted
dungreg Contributor.
Contributor.

Re: VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

I have exacly the same problem, support cannot help me as I use trial version! I'm being redirected to different support  departaments with no resolution, no body take care and responsibility. What a mess you have in support, nobody knows how to help.

0 Likes
Carsten V Frequent Contributor.
Frequent Contributor.

Re: VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

I thought I'm the only one with the problem.

why can not the hotfix be offered for download or a demo version that works.

HoloBolo0815
New Member.

Re: VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

Hello,

How about 6.7U2? It's been out for nearly a month.

Thanks.

0 Likes
macker Frequent Contributor.
Frequent Contributor.

Re: VM Explorer (Support Tip): VCenter 6.7 update 1 supported now

I've tested the 7.1.2 hotfix, that was provided to fix 6.7U1, against the latest vCenter (13643870) and vSphere (13644319) builds this morning with success.

Hotfix is attached for those having trouble getting it.

Note that the hotfix comes with this warning:

The fixes in this Hotfix are only for the
symptoms and environment specified. This patch is a
hotfix only, and has not been completely regression tested.
If your VM Explorer environment has not been diagnosed
by Micro Focus as having this specific problem, installing
this patch may have detrimental consequences.

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