VM Explorer (Support Tip): VCenter 6.7 update 1 supported now
In case you require support for VCenter 6.7u1, please request the VM Explorer hotfix 7.1..2 from suppport.
A support case can be logged via three different ways:
Online web portal:
i use a trail version (Micro Focus VM Explorer 7.1.001) and i have the Problem to connect to vCenter 6.7 u1.
The support (via chat or via email) can not help me with my problem, since I use a trail version.
The support can not provide me with the necessary hotfix.
I can not buy any software that i have not tested!!!!
Where can I download the hotfix?
I have exacly the same problem, support cannot help me as I use trial version! I'm being redirected to different support departaments with no resolution, no body take care and responsibility. What a mess you have in support, nobody knows how to help.
I've tested the 7.1.2 hotfix, that was provided to fix 6.7U1, against the latest vCenter (13643870) and vSphere (13644319) builds this morning with success.
Hotfix is attached for those having trouble getting it.
Note that the hotfix comes with this warning:
The fixes in this Hotfix are only for the
symptoms and environment specified. This patch is a
hotfix only, and has not been completely regression tested.
If your VM Explorer environment has not been diagnosed
by Micro Focus as having this specific problem, installing
this patch may have detrimental consequences.
As a VM Explorer customer only, I can't register a case online. I have no SAID # which works...
only via chat I can register a ticket...
And - 7.1.1 is now older than 1 year - when do we get a version which works with ESX 6.7 U2?
on download it's still 7.1.1. - It's a shame...., over years I use VME, but never need to wait such long for a new version....
It was posted in this forum VM Explorer goes EOL.
Can someone please clarify?
VM Explorer 7.1 has been released Jun 29, 2018 and will be supported until Jul 31, 2021.
As soon as new version is released, an end of committed support date will be communicated.
This is a normal procedure and is documented on the Software Product Lifecycle Portal:
In parallel a license exchange program is in place. This allows a license swap form VM Explorer to Data Protector Express:
More info: https://softwaresupport.softwaregrp.com/doc/KM03437268