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General License Internal error[2000]: License Manager can not support this product id

General License Internal error[2000]: License Manager can not support this product id

Problem:

A VisiNet based CORBA application fails to start-up and prints the following error message to stdout:

Unable to locate or read license [General License Internal error[2000]: License Manager can not support this product id=5009.]

The product id depends on the VisiBroker version and may differ.

Resolution:

In VisiBroker for Java the license manager is bundled in lm.jar. There is a tight dependency between the VisiBroker version and the version of lm.jar. If a lm.jar from a different VisiBroker version is loaded it will result in this error.

Verify the CLASSPATH of the application to determine which lm.jar file is loaded. Normally this error is not expected if the application uses the vbj starter of VisiBroker - however it is possible if /bin/vbj.config was modified. To show the CLASSPATH used by the vbj starter, run "vbj -debug". The error is more likely if the application is directly started by running java, and if the application does not use a complete VisiBroker installation but bundles only the necessary dependencies.

In case the right lm.jar file is not available, consider either a re-installation of VisiBroker, or copy the lm.jar file of a fresh VisiBroker installation with the same version and patchlevel.

The error is not expected to be seen in VisiBroker for C++, since a tight coupling in C++ result in generic runtime exceptions if the library versions do not match.

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Version history
Revision #:
1 of 1
Last update:
‎2013-10-31 08:34
Updated by:
 
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