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jdgrabb
Absent Member.
Absent Member.
‎2014-01-21 12:18
1726 views

Revoke of License Failed...

We are an academic institution utilizing Visual COBOL for a class...

Description: While testing product for academic use installed license on Windows 7 and now cannot revoke the license from license manager. Ger a "Revoke failed"
 
Also received the following pop-up:
 
"Unable to revoke all your licenses. Revoke failed for SolarManagedChecker.\nPlease contact Micro Focus SupportLine \n: Error[124]: Revocation not supported for trial licenses. Please contact Micro Focus Support Line
 
If we could get some help getting this license properly revoked so we can set it up on our production server I would appreciate it?

Thanks,

-Jeff


 

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Chris Glazier
Micro Focus Expert
Micro Focus Expert
‎2014-01-21 13:06

Which product and version number do you have installed?

Is this the Visual COBOL Personal Edition or a full Visual COBOL release?

You should open up a support incident with Customer Care for this as we will need a serial number in order to get your licensing issue resolved.

This is not something we can do directly on this forum.

Thanks.

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jdgrabb
Absent Member.
Absent Member.
‎2014-01-21 13:28

We have the enterprise version (full) and we have opened a customer care ticket via the web form...we're waiting to hear something.  I didn't think the forum would help on this topic, but I figured I would cover both bases.

Thanks.

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jdgrabb
Absent Member.
Absent Member.
‎2014-01-21 13:30

Ticket # is 2680757, just FYI...

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