??? It appears that the Supprt-Line Incident Reporting entry form is suddenly not recognizing "serial number", "product", etc., which this info is no doubt apparently tied to my authorized log-in. These fields are not defaulting nor will they allow entry. This was working last week, as I entered an Incident last week with no problems. ???
Also, when you review existing incidents, they have an incorrect date on them. For example, an incident I entered last week now shows a December 2015 date on it.