Jarv1s Absent Member.
Absent Member.
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10.0.2 update fails on brand new ZCM install

Hello all

Following on from the errors I have been experiencing in ZCM I have tried something new.

I ignored our whole current ZCM system. I created a new server (VMWare virtual machine) and installed ZCM 10.0.1 from scratch, I created a new management zone and a new database on a remote SQL 2005 server.

I did not configure ZCM at all, I installed 10.0.1, logged in and went straight to the update, it downloaded, bundled, and synced the update. I then authorized the update and set it to apply to all devices (the one server is the only device in the DB).

In the log it updated the DB by running dbupdater-10.0.2.jar (see log below) but then it stopped. The update dd not apply to the server and still shows pending in ZCC. There were no errors or exceptions in the loader-messages.log. It just stopped the process. In ZCC the bundles to be installed show as pending tasks for the server.

So it seems that the same problems that occured on the real sytem occured on a fresh install as well. I must admit I am really confused now and I don't see how this update could ever work?!?

Shaun noted in a previous post that Novell might come up with a way to install the 10.0.2 update manually? I really hope so because I cannot find a way to get it to install via the system-updates function at all. Oh how I long for a setup.exe

If anyone could offer any help or advice it would be greatly appreciated. Thank you so much

Jonathan

[DEBUG] [1/23/08 2:18:32 PM] [] [Loader.Download and Apply Update Handler] [Getting content] [Getting content] [] []
[DEBUG] [1/23/08 2:18:32 PM] [] [Loader.Download and Apply Update Handler] [content: 7e73ece2d46a4c653d171446d641e39a] [content: 7e73ece2d46a4c653d171446d641e39a] [] []
[DEBUG] [1/23/08 2:18:32 PM] [] [Loader.Download and Apply Update Handler] [filename: dbupdater-10.0.2.jar] [filename: dbupdater-10.0.2.jar] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [invoking Z:\Program Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar] [invoking Z:\Program Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Creating class loader (Z:\Program Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar)...] [Creating class loader (Z:\Program Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar)...] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Loading class 'PostAuthorizationStep'...] [Loading class 'PostAuthorizationStep'...] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Getting method 'process'...] [Getting method 'process'...] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Invoking 'PostAuthorizationStep.process'...] [Invoking 'PostAuthorizationStep.process'...] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [****************************** Processing Post-Authorization Step ******************************] [****************************** Processing Post-Authorization Step ******************************] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Getting DataModelSession...] [Getting DataModelSession...] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Updating database tables...] [Updating database tables...] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Successfully updated the database tables.] [Successfully updated the database tables.] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [****************************** done! ******************************] [****************************** done! ******************************] [] []
[DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update Handler] [Complete.] [Complete.] [] []
[DEBUG] [1/23/08 2:18:34 PM] [] [Loader.ComplianceEngineModule] [eventCallback (settings.refreshed: null)] [eventCallback (settings.refreshed: null)] [] []
[DEBUG] [1/23/08 2:18:35 PM] [] [Loader.ComplianceEngineModule] [eventCallback (settings.refreshed: null)] [eventCallback (settings.refreshed: null)] [] []
[DEBUG] [1/23/08 2:21:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Wokeup...Before Saving] [Wokeup...Before Saving] [] []
[DEBUG] [1/23/08 2:21:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Thread CachePersistanceManager Begin Saving] [Thread CachePersistanceManager Begin Saving] [] []
[DEBUG] [1/23/08 2:21:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Thread CachePersistanceManager Saving Complete] [Thread CachePersistanceManager Saving Complete] [] []
[DEBUG] [1/23/08 2:21:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Clearing the Cached] [Clearing the Cached] [] []
[DEBUG] [1/23/08 2:21:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [In Loop before sleeping] [In Loop before sleeping] [] []
[DEBUG] [1/23/08 2:26:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Wokeup...Before Saving] [Wokeup...Before Saving] [] []
[DEBUG] [1/23/08 2:26:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Thread CachePersistanceManager Begin Saving] [Thread CachePersistanceManager Begin Saving] [] []
[DEBUG] [1/23/08 2:26:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Thread CachePersistanceManager Saving Complete] [Thread CachePersistanceManager Saving Complete] [] []
[DEBUG] [1/23/08 2:26:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Clearing the Cached] [Clearing the Cached] [] []
[DEBUG] [1/23/08 2:26:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [In Loop before sleeping] [In Loop before sleeping] [] []
[DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update Handler] [processAction parameters: system.update.updatestats] [processAction parameters: system.update.updatestats] [] []
[DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update Handler] [Licensing: true/true/false] [Licensing: true/true/false] [] []
[DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update Handler] [Retrieved key from database: FA*******************] [Retrieved key from database: FA*******************] [] []
[DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update Handler] [Updating statuses...] [Updating statuses...] [] []
[DEBUG] [1/23/08 2:30:04 PM] [] [Loader.Download and Apply Update Handler] [Update statuses complete.] [Update statuses complete.] [] []
[DEBUG] [1/23/08 2:31:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Wokeup...Before Saving] [Wokeup...Before Saving] [] []
[DEBUG] [1/23/08 2:31:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Thread CachePersistanceManager Begin Saving] [Thread CachePersistanceManager Begin Saving] [] []
[DEBUG] [1/23/08 2:31:08 PM] [] [Loader.Patch_Analyze_Reporting_Service] [Thread CachePersistanceManager Saving Complete] [Thread CachePersistanceManager Saving Complete] [] []
Labels (2)
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2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: 10.0.2 update fails on brand new ZCM install

The update process has different stages, the dbupdater will run when you set
the update to authorised. It's an action that get's scheduled and will run
on one of the primaries and will do some database updates.

The next step is the install of the files on the primary servers, this is
where you can use staging groups or just do the "Apply to all devices".
After you've done this, the next time the device will refresh it will see
the systembundles available for the update and will start to download the
update.
Next, the systembundles will be extracted and the systemupdate servers is
started, this is the service that will do the actual install based on the
info within systemupdate.ini. it's the systemupdate service that will
generate the systemupdate.log.

In your environment, have you done a refresh of the agent on the primary
server?

Ron

"Jonathan" <Jonathan@no-mx.forums.novell.com> wrote in message
news:Jonathan.33n8qo@no-mx.forums.novell.com...
>
> Hello all
>
> Following on from the errors I have been experiencing in ZCM I have
> tried something new.
>
> I ignored our whole current ZCM system. I created a new server (VMWare
> virtual machine) and installed ZCM 10.0.1 from scratch, I created a new
> management zone and a new database on a remote SQL 2005 server.
>
> I did not configure ZCM at all, I installed 10.0.1, logged in and went
> straight to the update, it downloaded, bundled, and synced the update.
> I then authorized the update and set it to apply to all devices (the
> one server is the only device in the DB).
>
> In the log it updated the DB by running dbupdater-10.0.2.jar (see log
> below) but then it stopped. The update dd not apply to the server and
> still shows pending in ZCC. There were no errors or exceptions in the
> loader-messages.log. It just stopped the process. In ZCC the bundles to
> be installed show as pending tasks for the server.
>
> So it seems that the same problems that occured on the real sytem
> occured on a fresh install as well. I must admit I am really confused
> now and I don't see how this update could ever work?!?
>
> Shaun noted in a previous post that Novell might come up with a way to
> install the 10.0.2 update manually? I really hope so because I cannot
> find a way to get it to install via the system-updates function at all.
> Oh how I long for a setup.exe
>
> If anyone could offer any help or advice it would be greatly
> appreciated. Thank you so much
>
> Jonathan
>
> [DEBUG] [1/23/08 2:18:32 PM] [] [Loader.Download and Apply Update
> Handler] [Getting content] [Getting content] [] []
> [DEBUG] [1/23/08 2:18:32 PM] [] [Loader.Download and Apply Update
> Handler] [content: 7e73ece2d46a4c653d171446d641e39a] [content:
> 7e73ece2d46a4c653d171446d641e39a] [] []
> [DEBUG] [1/23/08 2:18:32 PM] [] [Loader.Download and Apply Update
> Handler] [filename: dbupdater-10.0.2.jar] [filename:
> dbupdater-10.0.2.jar] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [invoking Z:\Program
> Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar] [invoking Z:\Program
> Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Creating class loader (Z:\Program
> Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar)...] [Creating class
> loader (Z:\Program Files\Novell\ZENworks\temp\dbupdater-10.0.2.jar)...]
> [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Loading class 'PostAuthorizationStep'...] [Loading class
> 'PostAuthorizationStep'...] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [c: class
> PostAuthorizationStep] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Getting method 'process'...] [Getting method 'process'...] []
> []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [m: public static void
> PostAuthorizationStep.process(com.novell.zenworks.loader.Logger)] [m:
> public static void
> PostAuthorizationStep.process(com.novell.zenworks.loader.Logger)] []
> []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Invoking 'PostAuthorizationStep.process'...] [Invoking
> 'PostAuthorizationStep.process'...] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [****************************** Processing Post-Authorization
> Step ******************************] [******************************
> Processing Post-Authorization Step ******************************] []
> []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Getting DataModelSession...] [Getting DataModelSession...] []
> []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Updating database tables...] [Updating database tables...] []
> []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Successfully updated the database tables.] [Successfully
> updated the database tables.] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [****************************** done!
> ******************************] [****************************** done!
> ******************************] [] []
> [DEBUG] [1/23/08 2:18:33 PM] [] [Loader.Download and Apply Update
> Handler] [Complete.] [Complete.] [] []
> [DEBUG] [1/23/08 2:18:34 PM] [] [Loader.ComplianceEngineModule]
> [eventCallback (settings.refreshed: null)] [eventCallback
> (settings.refreshed: null)] [] []
> [DEBUG] [1/23/08 2:18:35 PM] [] [Loader.ComplianceEngineModule]
> [eventCallback (settings.refreshed: null)] [eventCallback
> (settings.refreshed: null)] [] []
> [DEBUG] [1/23/08 2:21:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Wokeup...Before Saving]
> [Wokeup...Before Saving] [] []
> [DEBUG] [1/23/08 2:21:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Thread
> CachePersistanceManager Begin Saving] [Thread CachePersistanceManager
> Begin Saving] [] []
> [DEBUG] [1/23/08 2:21:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Thread
> CachePersistanceManager Saving Complete] [Thread
> CachePersistanceManager Saving Complete] [] []
> [DEBUG] [1/23/08 2:21:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Clearing the Cached]
> [Clearing the Cached] [] []
> [DEBUG] [1/23/08 2:21:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [In Loop before sleeping] [In
> Loop before sleeping] [] []
> [DEBUG] [1/23/08 2:26:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Wokeup...Before Saving]
> [Wokeup...Before Saving] [] []
> [DEBUG] [1/23/08 2:26:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Thread
> CachePersistanceManager Begin Saving] [Thread CachePersistanceManager
> Begin Saving] [] []
> [DEBUG] [1/23/08 2:26:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Thread
> CachePersistanceManager Saving Complete] [Thread
> CachePersistanceManager Saving Complete] [] []
> [DEBUG] [1/23/08 2:26:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Clearing the Cached]
> [Clearing the Cached] [] []
> [DEBUG] [1/23/08 2:26:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [In Loop before sleeping] [In
> Loop before sleeping] [] []
> [DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update
> Handler] [processAction parameters: system.update.updatestats]
> [processAction parameters: system.update.updatestats] [] []
> [DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update
> Handler] [Licensing: true/true/false] [Licensing: true/true/false] []
> []
> [DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update
> Handler] [Retrieved key from database: FA*******************]
> [Retrieved key from database: FA*******************] [] []
> [DEBUG] [1/23/08 2:30:02 PM] [] [Loader.Download and Apply Update
> Handler] [Updating statuses...] [Updating statuses...] [] []
> [DEBUG] [1/23/08 2:30:04 PM] [] [Loader.Download and Apply Update
> Handler] [Update statuses complete.] [Update statuses complete.] [] []
> [DEBUG] [1/23/08 2:31:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Wokeup...Before Saving]
> [Wokeup...Before Saving] [] []
> [DEBUG] [1/23/08 2:31:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Thread
> CachePersistanceManager Begin Saving] [Thread CachePersistanceManager
> Begin Saving] [] []
> [DEBUG] [1/23/08 2:31:08 PM] []
> [Loader.Patch_Analyze_Reporting_Service] [Thread
> CachePersistanceManager Saving Complete] [Thread
> CachePersistanceManager Saving Complete] [] []
>
>
> --
> Jonathan
> ------------------------------------------------------------------------
> Jonathan's Profile: http://forums.novell.com/member.php?userid=576
> View this thread: http://forums.novell.com/showthread.php?t=308749
>



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burgharo Absent Member.
Absent Member.

Re: 10.0.2 update fails on brand new ZCM install

I am having this same issue on a SLES ZCM server. I installed ZCM using version 10.0.1.

I verified the version with: rpm -q novell-zenworks-core-server
novell-zenworks-core-server-10.0.1-1

System Updates show: Update for ZCM (10.0.2) - REQUIRES 10.0.1 update to be applied first. See TID 3407754 at NOVELL: Support. (Not Downloaded)

That's confusing, because I am already at version 10.0.1.

If I choose Download updates, I get:
Note: The current update has begun downloading.

If I look at Review Content of All Updates, I see:
Update for ZCM (10.0.2) - REQUIRES 10.0.1 update to be applied first. See TID 3407754 at NOVELL: Support. (Not Downloaded)

If I choose Download and Install PRU Now, I get:
Error: There was a problem downloading the PRU.

Is there a way to manually download and install v10.0.2? System Updates is not working correctly.

Thanks.
0 Likes
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