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pwolff2000 Absent Member.
Absent Member.
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11.3 Join Proxy

I have a single ZCM server and have computers outside our School District that I would like to be able to remote to. Along comes 11.3 and the Join Proxy. As a test I have installed the 11.3 agent on my Home computer and opened up http (port 80), https (443) and port 7019 (tcp/udp) through my School District firewall. I was able to register my Home Computer in ZCC , I created a location that has the Join Proxy server role with my ZCM server listed but any attempt to remote control the Home PC is met with an error that the workstation is NOT connected to the Join Proxy. If I relax the District firewall and open all ports to the ZCM public IP, I can remote to my home PC but the ZCC agent status never shows a Green Dot only a message "Unable to connect to the agent service through the IP Address or DNS" . I have read through the docs a couple of times and watched the video showing how easy Join Proxy is but can't find anything telling me what ports all need to be opened to make this work as shown in the video.

Anybody else using this new feature????? And any additional things you did to make it work??

Thanks!
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6 Replies
Micro Focus Expert
Micro Focus Expert

Re: 11.3 Join Proxy

That is what I would expect.
That status is generated from the Server Attempting to Contact the
Device. The server will never be able to contact the home device behind
the NAT.

Remote Control is achieved because the Home Device Reaches out and
Connects to the Proxy which the Server can also reach.

On 3/7/2014 1:46 PM, pwolff2000 wrote:
> I can remote to my home PC but the ZCC agent
> status never shows a Green Dot only a message "Unable to connect to the
> agent service through the IP Address or DNS" .



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pwolff2000 Absent Member.
Absent Member.

Re: 11.3 Join Proxy

Craig,

Please watch....

http://www.youtube.com/watch?v=o43q1Pceo-4

This is where I watched the ZCC show a green status for a remote nat device. Also any ideas on the ports needed, only works when I open everything. I would like to minimize risk to the best of my ability.
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scraig15 Absent Member.
Absent Member.

Re: 11.3 Join Proxy

We were able to remote control a laptop through the Join Proxy if we enable password based authentication. However, If we use rights based Authentication we get an error that says. The managed device was unable to contact the ZENworks server. I didn't see anything in the documentation about not being able to use rights based Authentication.
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Anonymous_User Absent Member.
Absent Member.

Re: 11.3 Join Proxy

Let me ask around.
I am not aware of this limitation, but that does not mean one does not
exist.

On 5/29/2014 3:46 PM, scraig15 wrote:
> We were able to remote control a laptop through the Join Proxy if we
> enable password based authentication. However, If we use rights based
> Authentication we get an error that says. The managed device was unable
> to contact the ZENworks server. I didn't see anything in the
> documentation about not being able to use rights based Authentication.



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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Anonymous_User Absent Member.
Absent Member.

Re: 11.3 Join Proxy


"It sounds like your customer doesn't have a Primary Server that the
device being managed can connect to. They need to be able to connect to
both the join proxy and a primary server for this to work as described
in the documentation."





On 5/29/2014 4:38 PM, CRAIGDWILSON wrote:
> Let me ask around.
> I am not aware of this limitation, but that does not mean one does not
> exist.
>
> On 5/29/2014 3:46 PM, scraig15 wrote:
>> We were able to remote control a laptop through the Join Proxy if we
>> enable password based authentication. However, If we use rights based
>> Authentication we get an error that says. The managed device was unable
>> to contact the ZENworks server. I didn't see anything in the
>> documentation about not being able to use rights based Authentication.

>
>



--
Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer

Novell does not officially monitor these forums.

Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
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hollffg Absent Member.
Absent Member.

Re: 11.3 Join Proxy

thanks for finding this out.
can your source provide a link to the documentation, where this is mentioned. i searched all day and didnt find any info about this.

thank you very much,
stefan
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